RT-Send-CC isn't mailing

RT Users
1

Yesterday I made a comment to a ticket and CC’d someone… I do see the
CC recorded in the ticket history:
RT-Send-CC: foo@lehigh.edu

I do have this scrip set up:
OnCorrespond NotifyAllWatchers with template Correspondence

Can someone help me find the cause of the problem?

Thanks,
Phil

2

Do you have the OnCorrespond NotifyOtherRecipientsScrip that was
included when RT was upgraded to support RT-Send-CC?On Wed, Mar 12, 2003 at 04:20:06PM -0500, Phil R Lawrence wrote:

Yesterday I made a comment to a ticket and CC’d someone… I do see the
CC recorded in the ticket history:
RT-Send-CC: foo@lehigh.edu

I do have this scrip set up:
OnCorrespond NotifyAllWatchers with template Correspondence

Can someone help me find the cause of the problem?

Thanks,
Phil

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3

Hi,

I wonder where in the documentation I can find explicit definitions for
the groups of people referred to by the various ScripActions. For
example, define “AllWatchers” vs. “OtherRecipients” etc.

I’m just not sure if my setup (below) is really doing all I want, or if
some of it is redundant.

Thanks!
Phil R. Lawrence

OUR SETUP
OnCreate
AutoreplyToRequestors with template Autoreply
NotifyRTWranglers with template NewTicket
NotifyAdminCcs with template NewTicket

OnOwnerChange
NotifyOwnerAsComment with template NewOwner
NotifyAdminCcsAsComment with template NewOwner

OnCorrespond
NotifyAllWatchers with template Correspondence
NotifyOtherRecipients with template Correspondence

OnComment
NotifyOwnerAsComment with template AdminComment
NotifyOtherRecipientsAsComment with template AdminComment
NotifyAdminCcsAsComment with template AdminComment

OnStatusChange
NotifyAllWatchers with template StatusChange