I have 3 questions that I hope someone can help me with:
I have a non privileged user and have raised 2 tickets as that user
from the RT Self Service web page. However I cannot see the tickets in
either “Open Tickets” or “Closed Tickets” in the RT Self Service web page.
What do I need to do to have these 2 tickets show in the “Open Tickets” or
"Closed Tickets" sections? The non privileged user can search for the
tickets though, but that’s not how it should be…
Also, once the ticket is raised, how can the non privileged user
add more comments or attachments to their tickets in the RT Self Service web
When I log in as a privileged user to RT, I can see the queue that I
setup and I can click on the “new” or “open” links in the queue. Is there a
way I can add other status (for example: “resolved”)?
Thank you in advance,