RT Scrips: Notify on stalled ticket for X days

RT Users
1

Is there an example or a working scrip that someone has that will notify
the owner of a ticket if the ticket has been stalled for 7 days?

Scott Benson
A1 Networks
(707)570-2021 x203

2

Scott,

Try this:

Condition: User-defined
Action:Notify whatever
Template: whatever

Custom Condition:

my $trans = $self->TransactionObj;

return ($trans->Type eq “Status” &&
$trans->NewValue eq “stalled”);

That should do it. It’s really pretty basic. YOu should check out the
example in the “RT Essentials” book.

Hope this helps.

Kenn
LBNLOn Tue, Aug 17, 2010 at 11:50 AM, Scott Benson sbenson@a-1networks.comwrote:

Is there an example or a working scrip that someone has that will notify
the owner of a ticket if the ticket has been stalled for 7 days?

–
Scott Benson
A1 Networks
(707)570-2021 x203

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