I have a RT scrip which should to send a template in every time someone
create a ticket (through e-mail, obviously).
Although, I have other scrip which sends a template when the ticket is
closed. That’s working OK.
I made a comparison between both and I already read the RT manual, it
seems they are correctly configured.
So, why doesn’t RT send an e-mail when the ticket is opened?
PoP-SP/RNP - Ponto de Presenï¿½a da RNP em Sï¿½o Paulo
CCE/USP - Centro de Computaï¿½ï¿½o Eletrï¿½nica da Universidade de Sï¿½o Paulo
Tel. (11) 3091-8901