RT Scrip doesn't work

RT Users
1

Hi, all.

I have a RT scrip which should to send a template in every time someone
create a ticket (through e-mail, obviously).

Although, I have other scrip which sends a template when the ticket is
closed. That’s working OK.

I made a comparison between both and I already read the RT manual, it
seems they are correctly configured.

So, why doesn’t RT send an e-mail when the ticket is opened?

Hugs,

Wagner Pereira

PoP-SP/RNP - Ponto de Presen�a da RNP em S�o Paulo
CCE/USP - Centro de Computa��o Eletr�nica da Universidade de S�o Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901

2

Hi, Kenn.

My scrip should send an e-mail to user when a ticket were created.

It’s configured like this (using the default shipped with RT):

Description: Ticket open - AutoReply
Condition: OnCreate
Action: AutoReply to Requestors
Template: global model - AutoReply
Stage: TransactionCreate

Thanks.

Wagner Pereira

PoP-SP/RNP - Ponto de Presen�a da RNP em S�o Paulo
CCE/USP - Centro de Computa��o Eletr�nica da Universidade de S�o Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901

Kenneth Crocker escreveu: