RT Scrip: Comment undefs ticket?

Todd_Chapman · September 7, 2004, 3:07pm

Here is a small part of a larger scrip I am writing
to reject children of a rejected ticket.

Once I added the Comment line the SetStatus stopped
working. Why would the Comment undef the ticekt object?

if ($self->TicketObj->HasOpenChildren) {
    my $OpenChildren = $self->TicketObj->OpenChildren;
foreach (my $child = $OpenChildren->Next) {
        $RT::Logger->debug("Before Comment: " . $child);
        $child->Comment(Content => "This ticket is being marked 'rejected' because it's parent had been rejected.");
        $RT::Logger->debug("After Comment: " . $child);
    $child->SetStatus('rejected');
}
}

Sep 7 10:41:43 slah001 RT: Before Comment: RT::Ticket=HASH(0x9c47f50)
Sep 7 10:41:43 slah001 RT: Guessed encoding: ascii
Sep 7 10:41:43 slah001 RT: Guessed encoding: ascii
Sep 7 10:41:43 slah001 RT: Converting ‘ascii’ to ‘utf-8’ for text/plain -
Sep 7 10:41:43 slah001 RT: rt-3.0.10-3716-8734.8.49914632532261@gedas.com #3716/8734 - Scrip 7 (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
Sep 7 10:41:43 slah001 RT: rt-3.0.10-3716-8734.8.49914632532261@gedas.com No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:257)
Sep 7 10:41:44 slah001 RT: rt-3.0.10-3716-8734.7.28305001446849@gedas.com #3716/8734 - Scrip 8 (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
Sep 7 10:41:44 slah001 RT: rt-3.0.10-3716-8734.7.28305001446849@gedas.com No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:257)
Sep 7 10:41:44 slah001 RT: After Comment:
Sep 7 10:41:44 slah001 RT: Scrip 30 Commit failed: Can’t call method “SetStatus” on an undefined value at (eval 15262) line 133. Stack: [(eval 15262):133] [/opt/rt3/lib/RT/ScripAction_Overlay.pm:207] [/opt/rt3/lib/RT/Scrip_Overlay.pm:417] [/opt/rt3/lib/RT/Scrip_Overlay.pm:352] [/opt/rt3/lib/RT/Scrips_Overlay.pm:196] [/opt/rt3/lib/RT/Transaction_Overlay.pm:118] [/opt/rt3/lib/RT/Ticket_Overlay.pm:3810] [/opt/rt3/lib/RT/Ticket_Overlay.pm:3953] [/opt/rt3/lib/RT/Ticket_Overlay.pm:3324] [/opt/rt3/lib/RT/Interface/Web.pm:951] [/opt/rt3/lib/RT/Interface/Web.pm:1073] [/opt/rt3/share/html/Ticket/Display.html:112] [/opt/rt3/local/html/Ticket/Update.html:198] [/opt/rt3/share/html/autohandler:196] (/opt/rt3/lib/RT/Action/UserDefined.pm:59)
Sep 7 10:41:44 slah001 RT: RT::Scrip=HASH(0x9d15630): Couldn’t commit User Defined (/opt/rt3/lib/RT/Scrip_Overlay.pm:353)

Todd_Chapman · September 7, 2004, 3:09pm

BTW, this is RT 3.0.10.

Thanks.

-ToddOn Tue, Sep 07, 2004 at 11:07:14AM -0400, Todd Chapman wrote:

Here is a small part of a larger scrip I am writing
to reject children of a rejected ticket.

Once I added the Comment line the SetStatus stopped
working. Why would the Comment undef the ticekt object?
if ($self->TicketObj->HasOpenChildren) {
    my $OpenChildren = $self->TicketObj->OpenChildren;
foreach (my $child = $OpenChildren->Next) {
$RT::Logger->debug("Before Comment: " . $child);
$child->Comment(Content => “This ticket is being marked ‘rejected’ because it’s parent had been rejected.”);
$RT::Logger->debug("After Comment: " . $child);
$child->SetStatus(‘rejected’);
}
}

Sep 7 10:41:43 slah001 RT: Before Comment: RT::Ticket=HASH(0x9c47f50)
Sep 7 10:41:43 slah001 RT: Guessed encoding: ascii
Sep 7 10:41:43 slah001 RT: Guessed encoding: ascii
Sep 7 10:41:43 slah001 RT: Converting ‘ascii’ to ‘utf-8’ for text/plain -
Sep 7 10:41:43 slah001 RT: rt-3.0.10-3716-8734.8.49914632532261@gedas.com #3716/8734 - Scrip 7 (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
Sep 7 10:41:43 slah001 RT: rt-3.0.10-3716-8734.8.49914632532261@gedas.com No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:257)
Sep 7 10:41:44 slah001 RT: rt-3.0.10-3716-8734.7.28305001446849@gedas.com #3716/8734 - Scrip 8 (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
Sep 7 10:41:44 slah001 RT: rt-3.0.10-3716-8734.7.28305001446849@gedas.com No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:257)
Sep 7 10:41:44 slah001 RT: After Comment:
Sep 7 10:41:44 slah001 RT: Scrip 30 Commit failed: Can’t call method “SetStatus” on an undefined value at (eval 15262) line 133. Stack: [(eval 15262):133] [/opt/rt3/lib/RT/ScripAction_Overlay.pm:207] [/opt/rt3/lib/RT/Scrip_Overlay.pm:417] [/opt/rt3/lib/RT/Scrip_Overlay.pm:352] [/opt/rt3/lib/RT/Scrips_Overlay.pm:196] [/opt/rt3/lib/RT/Transaction_Overlay.pm:118] [/opt/rt3/lib/RT/Ticket_Overlay.pm:3810] [/opt/rt3/lib/RT/Ticket_Overlay.pm:3953] [/opt/rt3/lib/RT/Ticket_Overlay.pm:3324] [/opt/rt3/lib/RT/Interface/Web.pm:951] [/opt/rt3/lib/RT/Interface/Web.pm:1073] [/opt/rt3/share/html/Ticket/Display.html:112] [/opt/rt3/local/html/Ticket/Update.html:198] [/opt/rt3/share/html/autohandler:196] (/opt/rt3/lib/RT/Action/UserDefined.pm:59)
Sep 7 10:41:44 slah001 RT: RT::Scrip=HASH(0x9d15630): Couldn’t commit User Defined (/opt/rt3/lib/RT/Scrip_Overlay.pm:353)

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Todd_Chapman · September 7, 2004, 3:13pm

Making a copy before the comment allows a work around. But why
is this happening?

-ToddOn Tue, Sep 07, 2004 at 11:09:05AM -0400, Todd Chapman wrote:

BTW, this is RT 3.0.10.

Thanks.

-Todd

On Tue, Sep 07, 2004 at 11:07:14AM -0400, Todd Chapman wrote:
Here is a small part of a larger scrip I am writing
to reject children of a rejected ticket.

Once I added the Comment line the SetStatus stopped
working. Why would the Comment undef the ticekt object?
if ($self->TicketObj->HasOpenChildren) {
    my $OpenChildren = $self->TicketObj->OpenChildren;
foreach (my $child = $OpenChildren->Next) {
        $RT::Logger->debug("Before Comment: " . $child);
        $child->Comment(Content => "This ticket is being marked 'rejected' because it's parent had been rejected.");
        $RT::Logger->debug("After Comment: " . $child);
  $child->SetStatus('rejected');
}
}
Sep 7 10:41:43 slah001 RT: Before Comment: RT::Ticket=HASH(0x9c47f50)
Sep 7 10:41:43 slah001 RT: Guessed encoding: ascii
Sep 7 10:41:43 slah001 RT: Guessed encoding: ascii
Sep 7 10:41:43 slah001 RT: Converting ‘ascii’ to ‘utf-8’ for text/plain -
Sep 7 10:41:43 slah001 RT: rt-3.0.10-3716-8734.8.49914632532261@gedas.com #3716/8734 - Scrip 7 (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
Sep 7 10:41:43 slah001 RT: rt-3.0.10-3716-8734.8.49914632532261@gedas.com No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:257)
Sep 7 10:41:44 slah001 RT: rt-3.0.10-3716-8734.7.28305001446849@gedas.com #3716/8734 - Scrip 8 (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
Sep 7 10:41:44 slah001 RT: rt-3.0.10-3716-8734.7.28305001446849@gedas.com No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:257)
Sep 7 10:41:44 slah001 RT: After Comment:
Sep 7 10:41:44 slah001 RT: Scrip 30 Commit failed: Can’t call method “SetStatus” on an undefined value at (eval 15262) line 133. Stack: [(eval 15262):133] [/opt/rt3/lib/RT/ScripAction_Overlay.pm:207] [/opt/rt3/lib/RT/Scrip_Overlay.pm:417] [/opt/rt3/lib/RT/Scrip_Overlay.pm:352] [/opt/rt3/lib/RT/Scrips_Overlay.pm:196] [/opt/rt3/lib/RT/Transaction_Overlay.pm:118] [/opt/rt3/lib/RT/Ticket_Overlay.pm:3810] [/opt/rt3/lib/RT/Ticket_Overlay.pm:3953] [/opt/rt3/lib/RT/Ticket_Overlay.pm:3324] [/opt/rt3/lib/RT/Interface/Web.pm:951] [/opt/rt3/lib/RT/Interface/Web.pm:1073] [/opt/rt3/share/html/Ticket/Display.html:112] [/opt/rt3/local/html/Ticket/Update.html:198] [/opt/rt3/share/html/autohandler:196] (/opt/rt3/lib/RT/Action/UserDefined.pm:59)
Sep 7 10:41:44 slah001 RT: RT::Scrip=HASH(0x9d15630): Couldn’t commit User Defined (/opt/rt3/lib/RT/Scrip_Overlay.pm:353)

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Be sure to check out the RT wiki at http://wiki.bestpractical.com
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Todd_Chapman · September 7, 2004, 6:34pm

Solved. I accidentally used ‘foreach’ when I should hae been using
‘while’ I know it was staring me in the face.

-ToddOn Tue, Sep 07, 2004 at 11:13:46AM -0400, Todd Chapman wrote:

Making a copy before the comment allows a work around. But why
is this happening?

-Todd

On Tue, Sep 07, 2004 at 11:09:05AM -0400, Todd Chapman wrote:
BTW, this is RT 3.0.10.

Thanks.

-Todd

On Tue, Sep 07, 2004 at 11:07:14AM -0400, Todd Chapman wrote:
Here is a small part of a larger scrip I am writing
to reject children of a rejected ticket.

Once I added the Comment line the SetStatus stopped
working. Why would the Comment undef the ticekt object?
if ($self->TicketObj->HasOpenChildren) {
    my $OpenChildren = $self->TicketObj->OpenChildren;
foreach (my $child = $OpenChildren->Next) {
        $RT::Logger->debug("Before Comment: " . $child);
        $child->Comment(Content => "This ticket is being marked 'rejected' because it's parent had been rejected.");
        $RT::Logger->debug("After Comment: " . $child);
  $child->SetStatus('rejected');
}
}
Sep 7 10:41:43 slah001 RT: Before Comment: RT::Ticket=HASH(0x9c47f50)
Sep 7 10:41:43 slah001 RT: Guessed encoding: ascii
Sep 7 10:41:43 slah001 RT: Guessed encoding: ascii
Sep 7 10:41:43 slah001 RT: Converting ‘ascii’ to ‘utf-8’ for text/plain -
Sep 7 10:41:43 slah001 RT: rt-3.0.10-3716-8734.8.49914632532261@gedas.com #3716/8734 - Scrip 7 (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
Sep 7 10:41:43 slah001 RT: rt-3.0.10-3716-8734.8.49914632532261@gedas.com No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:257)
Sep 7 10:41:44 slah001 RT: rt-3.0.10-3716-8734.7.28305001446849@gedas.com #3716/8734 - Scrip 8 (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
Sep 7 10:41:44 slah001 RT: rt-3.0.10-3716-8734.7.28305001446849@gedas.com No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:257)
Sep 7 10:41:44 slah001 RT: After Comment:
Sep 7 10:41:44 slah001 RT: Scrip 30 Commit failed: Can’t call method “SetStatus” on an undefined value at (eval 15262) line 133. Stack: [(eval 15262):133] [/opt/rt3/lib/RT/ScripAction_Overlay.pm:207] [/opt/rt3/lib/RT/Scrip_Overlay.pm:417] [/opt/rt3/lib/RT/Scrip_Overlay.pm:352] [/opt/rt3/lib/RT/Scrips_Overlay.pm:196] [/opt/rt3/lib/RT/Transaction_Overlay.pm:118] [/opt/rt3/lib/RT/Ticket_Overlay.pm:3810] [/opt/rt3/lib/RT/Ticket_Overlay.pm:3953] [/opt/rt3/lib/RT/Ticket_Overlay.pm:3324] [/opt/rt3/lib/RT/Interface/Web.pm:951] [/opt/rt3/lib/RT/Interface/Web.pm:1073] [/opt/rt3/share/html/Ticket/Display.html:112] [/opt/rt3/local/html/Ticket/Update.html:198] [/opt/rt3/share/html/autohandler:196] (/opt/rt3/lib/RT/Action/UserDefined.pm:59)
Sep 7 10:41:44 slah001 RT: RT::Scrip=HASH(0x9d15630): Couldn’t commit User Defined (/opt/rt3/lib/RT/Scrip_Overlay.pm:353)

The rt-users Archives

Be sure to check out the RT wiki at http://wiki.bestpractical.com
The rt-users Archives

Be sure to check out the RT wiki at http://wiki.bestpractical.com
The rt-users Archives

Be sure to check out the RT wiki at http://wiki.bestpractical.com