I’d like to forward a ticket using REST instead of using email. The
goal is to create from a local ticket a new ticket in another RT
system with all the correspondences/attachments as the content of the
new ticket (in fact what the forward by email does).
Basically, it’s the “comment” feature but the content would be a
ticket (with attachments), and I don’t know how to handle this with
REST because of the MIME stuff.
My questions are:
- is it already possible ?
- if not, would it be complicated to develop and how much development
does it need ?
PS: for the full (long) story, it’s here
Everything is implemented but the forward of the ticket is done by
email and that means I need to bind an email to the remote RT, and I
have a delay due to fetchmail. I’d like to replace this by REST. Once
it’s smart and clean, I’ll share this because this feature is
dramatically useful in our company and I think it’ll be useful for