RT::Client::REST and articles

RT Users
1

Hi,

I am trying to write a script to open an RT ticket and then send correspondence using an article.

I have the following, which works.

#!/usr/bin/env perl
use warnings;
use strict;
use RT::Client::REST;
use RT::Client::REST::Ticket;

my $rt = RT::Client::REST->new( server => 'https://rt.example.org', timeout => 30 );
$rt->login( username => 'user1', password => 'password123' ) or die "problem logging in: ", shift->message;

my @requestor;
push(@requestor, 'John Smith <john.smith@example.org>');

my $ticket = RT::Client::REST::Ticket->new(
  rt         => $rt,
  queue      => 'example',
  subject    => 'Welcome!',
  owner      => 'user1',
  status     => 'open',
  requestors => \@requestor,
  cf => {
    'Username' => 'jsmith',
    'OneTimePassword' => 'welcome123',
  },
)->store( text => 'Ticket for new user jsmith.' );

print "TICKET CREATED: " . $ticket->id . "\n";

$ticket->comment( message => 'Here is a comment on this ticket.' );
$ticket->correspond( message => 'I am replying to this ticket.' );

This opens a new ticket, populating it with custom fields and sends a comment and a reply. However, I want to use an article for the contents of the correspondence. In the RT web GUI, when composing a reply, one can just select the article from the ‘Include Article:’ pop up menu and then click ‘Update Ticket’.

Can this be done with RT::Client::REST, or is there a different way to do it?

Thank you!

2

You could load the article content and then include that as the correspond content right?

3

Thanks for your reply, and yes, that’s possible, although I have only worked out how to do that by hitting the URL directly, not using RT::Client::REST.

But the ‘Include article’ menu in the GUI does more, including linking the article back to the ticket, so if possible I’d like to replicate how the GUI does it.