RT Reminders - Not sending email

I am unable to get RT to send email reminders using the RT Reminder function.
Any help much appricated

*RT Version *= RT 4.0.17

Issue : unable to get emails to send using the RT Reminders

*Log *

[Fri Aug 8 15:38:02 2014] [debug]: Converting ‘utf-8’ to ‘utf-8’ for
text/plain - [domain.com #28979] test1 (/opt/rt4/bin/…/lib/RT/I18N.pm:244)
[Fri Aug 8 15:38:02 2014] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0x765c418), id 408835
(/opt/rt4/bin/…/lib/RT/Action/SendEmail.pm:629)
[Fri Aug 8 15:38:02 2014] [debug]: Working on mailfield To; recipients are
(/opt/rt4/bin/…/lib/RT/Action/SendEmail.pm:645)
[Fri Aug 8 15:38:02 2014] [debug]: Subject: [domain.com #28979] test1

View this message in context: http://requesttracker.8502.n7.nabble.com/RT-Reminders-Not-sending-email-tp58287.html

That doesn’t seem to be a complete log. More lines should follow. Is that
not the case?On 9 August 2014 02:14, globo michael.obrien@globoforce.com wrote:

I am unable to get RT to send email reminders using the RT Reminder
function.
Any help much appricated

*RT Version *= RT 4.0.17

Issue : unable to get emails to send using the RT Reminders

*Log *

[Fri Aug 8 15:38:02 2014] [debug]: Converting ‘utf-8’ to ‘utf-8’ for
text/plain - [domain.com #28979] test1
(/opt/rt4/bin/…/lib/RT/I18N.pm:244)
[Fri Aug 8 15:38:02 2014] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0x765c418), id 408835
(/opt/rt4/bin/…/lib/RT/Action/SendEmail.pm:629)
[Fri Aug 8 15:38:02 2014] [debug]: Working on mailfield To; recipients are
(/opt/rt4/bin/…/lib/RT/Action/SendEmail.pm:645)
[Fri Aug 8 15:38:02 2014] [debug]: Subject: [domain.com #28979] test1


View this message in context:
http://requesttracker.8502.n7.nabble.com/RT-Reminders-Not-sending-email-tp58287.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

RT Training - Boston, September 9-10
http://bestpractical.com/training

I am unable to get RT to send email reminders using the RT Reminder function.
Any help much appricated

*RT Version *= RT 4.0.17

Issue : unable to get emails to send using the RT Reminders

How are you sending mail about Reminders.
RT core doesn’t have any job to send mail about them.

Your log is also truncated and lacking details.

-kevin

Hi Kevin & Alex,

Please see the full log

Precedence: bulk
X-RT-Loop-Prevention: domain.com
RT-Ticket: domain.com #28962
Managed-BY: RT 4.0.17 (Request Tracker — Best Practical Solutions)
RT-Originator: jon.doe@domain.com
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-T[Fri Aug 8 10:19:37 2014] [debug]: You’ve enabled GraphViz, but we
couldn’t load the module: Can’t locate GraphViz.pm in @INC (@INC contains:
/opt/rt4/bin/…/local/lib /opt/rt4/
bin/…/lib /usr/local/lib64/perl5 /usr/local/share/perl5
/usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5
/usr/share/perl5 .) at /opt/rt4/bin/…/lib/RT/
Config.pm line 552. (/opt/rt4/bin/…/lib/RT/Config.pm:553)
[Fri Aug 8 10:19:37 2014] [debug]: RT’s GnuPG libraries couldn’t
successfully read your configured GnuPG home directory
(/opt/rt4/var/data/gpg). PGP support has been disabled (/
opt/rt4/bin/…/lib/RT/Config.pm:589)
[Fri Aug 8 10:19:37 2014] [debug]: The RTAddressRegexp option is not set in
the config. Not setting this option results in additional SQL queries to
check whether each address b
elongs to RT or not. It is especially important to set this option if RT
recieves emails on addresses that are not in the database or config.
(/opt/rt4/bin/…/lib/RT/Config.pm:44
8)
[Fri Aug 8 10:19:37 2014] [debug]: Converting ‘utf-8’ to ‘utf-8’ for
text/plain - [domain.com #28962] test (/opt/rt4/bin/…/lib/RT/I18N.pm:244)
[Fri Aug 8 10:19:37 2014] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0x54c05c8), id 408604
(/opt/rt4/bin/…/lib/RT/Action/SendEmail.pm:629)
[Fri Aug 8 10:19:37 2014] [debug]: Working on mailfield To; recipients are
(/opt/rt4/bin/…/lib/RT/Action/SendEmail.pm:645)
[Fri Aug 8 10:19:37 2014] [debug]: Subject: [domain.com #28962] test
References: RT-Ticket-28962@domain.com
Message-ID: rt-4.0.17-7672-1407493177-786.28962-0-0@domain.com
Precedence: bulk
X-RT-Loop-Prevention: domain.com
RT-Ticket: domain.com #28962
Managed-BY: RT 4.0.17 (Request Tracker — Best Practical Solutions)
RT-Originator: jon.doe@domain.com
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset=“utf-8”
X-RT-Original-Encoding: utf-8
(/opt/rt4/bin/…/lib/RT/Action/SendEmail.pm:652)
[Fri Aug 8 10:19:37 2014] [debug]: Removing deferred recipients from To:
line (/opt/rt4/bin/…/lib/RT/Action/SendEmail.pm:675)
[Fri Aug 8 10:19:37 2014] [debug]: Setting deferred recipients for
attribute creation (/opt/rt4/bin/…/lib/RT/Action/SendEmail.pm:684)
[Fri Aug 8 10:19:37 2014] [debug]: Working on mailfield Cc; recipients are
(/opt/rt4/bin/…/lib/RT/Action/SendEmail.pm:645)
[Fri Aug 8 10:19:37 2014] [debug]: Subject: [domain.com #28962] test
References: RT-Ticket-28962@domain.com
Message-ID: rt-4.0.17-7672-1407493177-786.28962-0-0@domain.com
Precedence: bulk
X-RT-Loop-Prevention: domain.com
RT-Ticket: domain.com #28962
Managed-BY: RT 4.0.17 (Request Tracker — Best Practical Solutions)
RT-Originator: jon.doe@domain.com
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset=“utf-8”
X-RT-Original-Encoding: utf-8
(/opt/rt4/bin/…/lib/RT/Action/SendEmail.pm:652)
[Fri Aug 8 10:19:37 2014] [debug]: Removing deferred recipients from Cc:
line (/opt/rt4/bin/…/lib/RT/Action/SendEmail.pm:675)
[Fri Aug 8 10:19:37 2014] [debug]: Setting deferred recipients for
attribute creation (/opt/rt4/bin/…/lib/RT/Action/SendEmail.pm:684)
[Fri Aug 8 10:19:37 2014] [debug]: Working on mailfield Bcc; recipients are
(/opt/rt4/bin/…/lib/RT/Action/SendEmail.pm:645)
[Fri Aug 8 10:19:37 2014] [debug]: Subject: [domain.com #28962] test
References: RT-Ticket-28962@domain.com
Message-ID: rt-4.0.17-7672-1407493177-786.28962-0-0@domain.com
Precedence: bulk
X-RT-Loop-Prevention: domain.com
RT-Ticket: domain.com #28962
Managed-BY: RT 4.0.17 (Request Tracker — Best Practical Solutions)
RT-Originator: jon.doe@domain.com
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset=“utf-8”
X-RT-Original-Encoding: utf-8
(/opt/rt4/bin/…/lib/RT/Action/SendEmail.pm:652)
[Fri Aug 8 10:19:37 2014] [debug]: Removing deferred recipients from Bcc:
line (/opt/rt4/bin/…/lib/RT/Action/SendEmail.pm:675)
[Fri Aug 8 10:19:37 2014] [debug]: Setting deferred recipients for
attribute creation (/opt/rt4/bin/…/lib/RT/Action/SendEmail.pm:684)
[Fri Aug 8 10:19:37 2014] [debug]: No recipients found for deferred
delivery on transaction #408604
(/opt/rt4/bin/…/lib/RT/Action/SendEmail.pm:697)
[Fri Aug 8 10:19:37 2014] [info]:
rt-4.0.17-7672-1407493177-786.28962-0-0@domain.com #28962/408604 - Scrip
#rule (/opt/rt4/bin/…/lib/RT/Action/SendEmail.pm:285)
[Fri Aug 8 10:19:37 2014] [info]:
rt-4.0.17-7672-1407493177-786.28962-0-0@domain.com No recipients found.
Not sending. (/opt/rt4/bin/…/lib/RT/Interface/Email.pm:385)

View this message in context: http://requesttracker.8502.n7.nabble.com/RT-Reminders-Not-sending-email-tp58287p58300.html

Hi Kevin & Alex,

Please see the full log

You’re showing me a log, but ignoring my question.
Nothing in RT sends mail about reminders.
How are you sending mail about reminders, what do you believe that the
log below is demonstrating?

-kevin