RT::Queue::TicketCustomFields Unimplemented in HTML::Mason::Commands

Recently upgraded from 3.2 to 3.4.1 and I am getting this error when
displaying a ticket.

error: RT::Queue::TicketCustomFields Unimplemented in
HTML::Mason::Commands. (/opt/rt3/share/html/Ticket/Elements/ShowSummary line
56)

context:

453: if ( $self->_Accessible( $Attrib, ‘object’ ) ) {
454: *{$AUTOLOAD} = sub {
455: my $s = shift;
456: return $s->Object(
457: Field => $Attrib,
458: Args => [@
],
459: );
460: };
461: return $self->Object( Field => $Attrib, Args => [@] );

code stack:
/usr/local/lib/perl5/site_perl/5.8.4/DBIx/SearchBuilder/Record.pm:457
/opt/rt3/share/html/Ticket/Elements/ShowSummary:56
/opt/rt3/share/html/Ticket/Display.html:57
/opt/rt3/share/html/autohandler:215

RT::Queue::TicketCustomFields Unimplemented in HTML::Mason::Commands.
(/opt/rt3/share/html/Ticket/Elements/ShowSummary line 56)

Trace begun at /usr/local/lib/perl5/site_perl/5.8.4/HTML/Mason/Exceptions.pm
line 131

HTML::Mason::Exceptions::rethrow_exception(‘RT::Queue::TicketCustomFields
Unimplemented in HTML::Mason::Commands.
(/opt/rt3/share/html/Ticket/Elements/ShowSummary line 56) ^J’) called at
/usr/local/lib/perl5/site_perl/5.8.4/DBIx/SearchBuilder/Record.pm line 457

DBIx::SearchBuilder::Record::AUTOLOAD(‘RT::Queue=HASH(0xa2a22e4)’) called at
/opt/rt3/share/html/Ticket/Elements/ShowSummary line 56

HTML::Mason::Commands::ANON(‘Ticket’, ‘RT::Ticket=HASH(0xa29c670)’,
‘Attachments’, ‘RT::Attachments=HASH(0xa1fd844)’) called at
/usr/local/lib/perl5/site_perl/5.8.4/HTML/Mason/Component.pm line 134

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xa2a14a
0)’, ‘Ticket’, ‘RT::Ticket=HASH(0xa29c670)’, ‘Attachments’,
‘RT::Attachments=HASH(0xa1fd844)’) called at
/usr/local/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 1074

eval {…} at /usr/local/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm
line 1068

HTML::Mason::Request::comp(undef, undef, ‘Ticket’,
‘RT::Ticket=HASH(0xa29c670)’, ‘Attachments’,
‘RT::Attachments=HASH(0xa1fd844)’) called at
/opt/rt3/share/html/Ticket/Display.html line 57

HTML::Mason::Commands::ANON(‘id’, 844, ‘id’, 844) called at
/usr/local/lib/perl5/site_perl/5.8.4/HTML/Mason/Component.pm line 134

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xa25c20
8)’, ‘id’, 844, ‘id’, 844) called at
/usr/local/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 1074

eval {…} at /usr/local/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm
line 1068

HTML::Mason::Request::comp(undef, undef, ‘id’, 844, ‘id’, 844) called at
/usr/local/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 760

HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x
a935238)’, ‘id’, 844) called at /opt/rt3/share/html/autohandler line 215

HTML::Mason::Commands::ANON(‘id’, 844) called at
/usr/local/lib/perl5/site_perl/5.8.4/HTML/Mason/Component.pm line 134

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xa9176c
4)’, ‘id’, 844) called at
/usr/local/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 1069

eval {…} at /usr/local/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm
line 1068

HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 844) called at
/usr/local/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 338

eval {…} at /usr/local/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm
line 338

eval {…} at /usr/local/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm
line 297

HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0xa9352
38)’) called at
/usr/local/lib/perl5/site_perl/5.8.4/HTML/Mason/ApacheHandler.pm line 134

eval {…} at
/usr/local/lib/perl5/site_perl/5.8.4/HTML/Mason/ApacheHandler.pm line 134

HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandl
er=HASH(0xa935238)’) called at
/usr/local/lib/perl5/site_perl/5.8.4/HTML/Mason/ApacheHandler.pm line 792

HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(
0x91d1e70)’, ‘Apache::RequestRec=SCALAR(0xa7d8a9c)’) called at
/opt/rt3/bin/webmux.pl line 105

eval {…} at /opt/rt3/bin/webmux.pl line 105

RT::Mason::handler(‘Apache::RequestRec=SCALAR(0xa7d8a9c)’) called at -e line
0

eval {…} at -e line 0

I just upgraded RT 3.2.x to 3.4.x then to 3.6.5 with Apache 1.3.39 running
on a Linux server with Perl 5.8.3. It’s configured with fastcgi because of
some issues with mod_perl.

PROBLEM: Now when we view a ticket we get the following error. I’ve seen
the exact error posted several places but have not seen a solution to the
problem. Please advise ASAP as we’ve been down now for a couple of days.

Raw:

RT::Queue::TicketCustomFields Unimplemented in HTML::Mason::Commands.
(/opt/rt3/share/html/Ticket/Elements/ShowSummary line 57)

Trace begun at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Exceptions.pm line
131
HTML::Mason::Exceptions::rethrow_exception(‘RT::Queue::TicketCustomFields
Unimplemented in HTML::Mason::Commands.
(/opt/rt3/share/html/Ticket/Elements/ShowSummary line 57) ^J’) called at
/usr/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Record.pm line 496
DBIx::SearchBuilder::Record::AUTOLOAD(‘RT::Queue=HASH(0xaacd20c)’) called
at /opt/rt3/share/html/Ticket/Elements/ShowSummary line 57
HTML::Mason::Commands::ANON(‘Ticket’, ‘RT::Ticket=HASH(0xacd7414)’,
‘Attachments’, ‘RT::Attachments=HASH(0xace3494)’) called at
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xacc7644)’,
‘Ticket’, ‘RT::Ticket=HASH(0xacd7414)’, ‘Attachments’,
‘RT::Attachments=HASH(0xace3494)’) called at /usr/lib/perl5/site_perl/5.8.3
/HTML/Mason/Request.pm line 1074
eval {…} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line
1068
HTML::Mason::Request::comp(undef, undef, ‘Ticket’,
‘RT::Ticket=HASH(0xacd7414)’, ‘Attachments’,
‘RT::Attachments=HASH(0xace3494)’) called at
/opt/rt3/share/html/Ticket/Display.html line 58
HTML::Mason::Commands::ANON at /usr/lib/perl5/site_perl/5.8.3
/HTML/Mason/Request.pm line 1131
eval {…} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line
1131
HTML::Mason::Request::content(‘HTML::Mason::Request::CGI=HASH(0xabdd71c)’)
called at /opt/rt3/share/html/Widgets/TitleBox line 51
HTML::Mason::Commands::ANON(‘title’, ‘Ticket metadata’) called at
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xac54ed0)’,
‘title’, ‘Ticket metadata’) called at /usr/lib/perl5/site_perl/5.8.3
/HTML/Mason/Request.pm line 1074
eval {…} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line
1068
HTML::Mason::Request::comp(undef, undef, undef, ‘title’, ‘Ticket metadata’)
called at /opt/rt3/share/html/Ticket/Display.html line 59
HTML::Mason::Commands::ANON(‘id’, 30942) called at
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xa778bb0)’,
‘id’, 30942) called at /usr/lib/perl5/site_perl/5.8.3
/HTML/Mason/Request.pm line 1074
eval {…} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line
1068
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30942) called at
/opt/rt3/share/html/autohandler line 291
HTML::Mason::Commands::ANON(‘id’, 30942) called at
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xaa82f2c)’,
‘id’, 30942) called at /usr/lib/perl5/site_perl/5.8.3
/HTML/Mason/Request.pm line 1069
eval {…} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line
1068
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30942) called at
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line 338
eval {…} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line 338
eval {…} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line 297
HTML::Mason::Request::exec(‘HTML::Mason::Request::CGI=HASH(0xabdd71c)’)
called at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/CGIHandler.pm line 197
eval {…} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/CGIHandler.pm line
197
HTML::Mason::Request::CGI::exec(‘HTML::Mason::Request::CGI=HASH(0xabdd71c)’)
called at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Interp.pm line 216
HTML::Mason::Interp::exec(undef, undef, ‘id’, 30942) called at
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/CGIHandler.pm line 127
eval {…} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/CGIHandler.pm line
127
HTML::Mason::CGIHandler::_handler(‘HTML::Mason::CGIHandler=HASH(0xa66c998)’,
‘HASH(0xabd280c)’) called at /usr/lib/perl5/site_perl/5.8.3
/HTML/Mason/CGIHandler.pm line 76
HTML::Mason::CGIHandler::handle_cgi_object(‘HTML::Mason::CGIHandler=HASH(0xa66c998)’,
‘CGI::Fast=HASH(0xabde154)’) called at /opt/rt3/bin/mason_handler.fcgi
line 78
eval {…} at /opt/rt3/bin/mason_handler.fcgi line 78

Gary
Gary Lon Brown
I/T Internet Support Team
Hallmark Cards, Inc.
2501 McGee, 5C-M01-1, MD#100
Kansas City, MO 64108
Desk: 816-545-2853 * Cell: 816-718-8804
E-Mail: gbrown2@hallmark.com * Yahoo IM: gbrown2hm
Text msg: 8167188804@cingularme.com
|------------------------------------------------------------------------|
|This message, including any attachments, is for the designated recipient|
|only and/or Hallmark Cards, Inc. employees. It may contain privileged, |
|proprietary, or otherwise private information. If you have received it |
|in error, please notify the sender immediately and delete the original. |
|Any other use of the e-mail, disclosure of the information, or |

distribution by you is prohibited.

I just upgraded RT 3.2.x to 3.4.x then to 3.6.5 with Apache 1.3.39
running
on a Linux server with Perl 5.8.3. It’s configured with fastcgi
because of
some issues with mod_perl.

PROBLEM: Now when we view a ticket we get the following error. I’ve
seen
the exact error posted several places but have not seen a solution
to the
problem. Please advise ASAP as we’ve been down now for a couple of
days.

Have you done “rm -rf /opt/rt3/var/mason_data/obj” and stopped and
started apache?

PGP.sig (186 Bytes)

Yes, many times. Thanks for the reply.

Gary
Gary Lon Brown
I/T Internet Support Team
Hallmark Cards, Inc.
2501 McGee, 5C-M01-1, MD#100
Kansas City, MO 64108
Desk: 816-545-2853 * Cell: 816-718-8804
E-Mail: gbrown2@hallmark.com * Yahoo IM: gbrown2hm
Text msg: 8167188804@cingularme.com

         Jesse Vincent                                                 
         <jesse@bestpracti                                             
         cal.com>                                                   To 
                                   Gary Lon Brown                      
         10/12/2007 10:17          <gbrown2@hallmark.com>              
         AM                                                         cc 
                                   rt-users@lists.bestpractical.com    
                                                               Subject 
                                   Re: [rt-users]                      
                                   RT::Queue::TicketCustomFields       
                                   Unimplemented in                    
                                   HTML::Mason::Commands               

I just upgraded RT 3.2.x to 3.4.x then to 3.6.5 with Apache 1.3.39
running
on a Linux server with Perl 5.8.3. It’s configured with fastcgi
because of
some issues with mod_perl.

PROBLEM: Now when we view a ticket we get the following error. I’ve
seen
the exact error posted several places but have not seen a solution
to the
problem. Please advise ASAP as we’ve been down now for a couple of
days.

Have you done “rm -rf /opt/rt3/var/mason_data/obj” and stopped and
started apache?

Raw:

RT::Queue::TicketCustomFields Unimplemented in HTML::Mason::Commands.
(/opt/rt3/share/html/Ticket/Elements/ShowSummary line 57)

Trace begun at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/
Exceptions.pm line
131
HTML::Mason::Exceptions::rethrow_exception
(‘RT::Queue::TicketCustomFields
Unimplemented in HTML::Mason::Commands.
(/opt/rt3/share/html/Ticket/Elements/ShowSummary line 57) ^J’)
called at
/usr/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Record.pm line 496
DBIx::SearchBuilder::Record::AUTOLOAD(‘RT::Queue=HASH(0xaacd20c)’)
called
at /opt/rt3/share/html/Ticket/Elements/ShowSummary line 57
HTML::Mason::Commands::ANON(‘Ticket’, ‘RT::Ticket=HASH
(0xacd7414)’,
‘Attachments’, ‘RT::Attachments=HASH(0xace3494)’) called at
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH
(0xacc7644)’,
‘Ticket’, ‘RT::Ticket=HASH(0xacd7414)’, ‘Attachments’,
‘RT::Attachments=HASH(0xace3494)’) called at /usr/lib/perl5/
site_perl/5.8.3
/HTML/Mason/Request.pm line 1074
eval {…} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm
line
1068
HTML::Mason::Request::comp(undef, undef, ‘Ticket’,
‘RT::Ticket=HASH(0xacd7414)’, ‘Attachments’,
‘RT::Attachments=HASH(0xace3494)’) called at
/opt/rt3/share/html/Ticket/Display.html line 58
HTML::Mason::Commands::ANON at /usr/lib/perl5/site_perl/5.8.3
/HTML/Mason/Request.pm line 1131
eval {…} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm
line
1131
HTML::Mason::Request::content(‘HTML::Mason::Request::CGI=HASH
(0xabdd71c)’)
called at /opt/rt3/share/html/Widgets/TitleBox line 51
HTML::Mason::Commands::ANON(‘title’, ‘Ticket metadata’) called at
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH
(0xac54ed0)’,
‘title’, ‘Ticket metadata’) called at /usr/lib/perl5/site_perl/5.8.3
/HTML/Mason/Request.pm line 1074
eval {…} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm
line
1068
HTML::Mason::Request::comp(undef, undef, undef, ‘title’, ‘Ticket
metadata’)
called at /opt/rt3/share/html/Ticket/Display.html line 59
HTML::Mason::Commands::ANON(‘id’, 30942) called at
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH
(0xa778bb0)’,
‘id’, 30942) called at /usr/lib/perl5/site_perl/5.8.3
/HTML/Mason/Request.pm line 1074
eval {…} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm
line
1068
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30942) called at
/opt/rt3/share/html/autohandler line 291
HTML::Mason::Commands::ANON(‘id’, 30942) called at
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH
(0xaa82f2c)’,
‘id’, 30942) called at /usr/lib/perl5/site_perl/5.8.3
/HTML/Mason/Request.pm line 1069
eval {…} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm
line
1068
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30942) called at
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line 338
eval {…} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm
line 338
eval {…} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm
line 297
HTML::Mason::Request::exec(‘HTML::Mason::Request::CGI=HASH
(0xabdd71c)’)
called at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/CGIHandler.pm
line 197
eval {…} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/
CGIHandler.pm line
197
HTML::Mason::Request::CGI::exec(‘HTML::Mason::Request::CGI=HASH
(0xabdd71c)’)
called at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Interp.pm line
216
HTML::Mason::Interp::exec(undef, undef, ‘id’, 30942) called at
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/CGIHandler.pm line 127
eval {…} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/
CGIHandler.pm line
127
HTML::Mason::CGIHandler::_handler(‘HTML::Mason::CGIHandler=HASH
(0xa66c998)’,
‘HASH(0xabd280c)’) called at /usr/lib/perl5/site_perl/5.8.3
/HTML/Mason/CGIHandler.pm line 76
HTML::Mason::CGIHandler::handle_cgi_object
(‘HTML::Mason::CGIHandler=HASH(0xa66c998)’,
‘CGI::Fast=HASH(0xabde154)’) called at /opt/rt3/bin/
mason_handler.fcgi
line 78
eval {…} at /opt/rt3/bin/mason_handler.fcgi line 78

Gary


Gary Lon Brown
I/T Internet Support Team
Hallmark Cards, Inc.
2501 McGee, 5C-M01-1, MD#100
Kansas City, MO 64108
Desk: 816-545-2853 * Cell: 816-718-8804
E-Mail: gbrown2@hallmark.com * Yahoo IM: gbrown2hm
Text msg: 8167188804@cingularme.com

---------------------------------------------------------------------
This message, including any attachments, is for the designated
recipient
only and/or Hallmark Cards, Inc. employees. It may contain
privileged,
proprietary, or otherwise private information. If you have
received it
in error, please notify the sender immediately and delete the
original.
Any other use of the e-mail, disclosure of the information,
or
distribution by you is
prohibited.
---------------------------------------------------------------------

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[attachment “PGP.sig” deleted by Gary Lon Brown/Contract/HALLMARK]
|------------------------------------------------------------------------|
|This message, including any attachments, is for the designated recipient|
|only and/or Hallmark Cards, Inc. employees. It may contain privileged, |
|proprietary, or otherwise private information. If you have received it |
|in error, please notify the sender immediately and delete the original. |
|Any other use of the e-mail, disclosure of the information, or |

distribution by you is prohibited.