RT queue not sending emauil (was RT incoming email: "No permission to create ticketsinthe queue")

The incoming email issue is resolved, but emails sent by RT users in
that queue do not seem to be sending out. Is there a permission that
needs to be set just to be able to send replies from a queue?

Thanks,

JR

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jeremy
RandallSent: Tuesday, November 28, 2006 4:37 PM
To: Raed El-hames; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT incoming email: “No permission to create
ticketsinthe queue”

Sure enough. I assumed I had granted that globally, but of course had
not.

Thanks!

JR

From: Raed El-hames [mailto:roy@elhames.co.uk]
Sent: Tuesday, November 28, 2006 2:53 PM
To: Jeremy Randall; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT incoming email: “No permission to create
tickets inthe queue”

From the error messages you are getting it sounds like a permission
issue …

try Configuartion/Queues/Select you Listings Queue

Click on Group Rights and allow the Everyone group create ticket
permission

Roy

I should probably mention that the following Group Rights are assigned
to this queue’s user group:

AssignCustomFields

CommentOnTicket

CreateTicket

ModifyTicket

OwnTicket

ReplyToTicket

SeeQueue

ShowTicket

ShowTicketComments

StealTicket

TakeTicketFrom: Jeremy Randall
Sent: Friday, December 01, 2006 10:51 AM
To: Jeremy Randall; Raed El-hames; rt-users@lists.bestpractical.com
Subject: RT queue not sending emauil (was RT incoming email: “No
permission to create ticketsinthe queue”)

The incoming email issue is resolved, but emails sent by RT users in
that queue do not seem to be sending out. Is there a permission that
needs to be set just to be able to send replies from a queue?

Thanks,

JR

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jeremy
Randall
Sent: Tuesday, November 28, 2006 4:37 PM
To: Raed El-hames; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT incoming email: “No permission to create
ticketsinthe queue”

Sure enough. I assumed I had granted that globally, but of course had
not.

Thanks!

JR

From: Raed El-hames [mailto:roy@elhames.co.uk]
Sent: Tuesday, November 28, 2006 2:53 PM
To: Jeremy Randall; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT incoming email: “No permission to create
tickets inthe queue”

From the error messages you are getting it sounds like a permission
issue …

try Configuartion/Queues/Select you Listings Queue

Click on Group Rights and allow the Everyone group create ticket
permission

Roy