I’m using RT 3.0.0. I have a ticket open with it’s requestor set to
’firstname.lastname@example.org’. Now, on one correspondence I decide to Cc someone who does
NOT exist on the helpdesk. This someone decides to reply to the ticket, and
RT sends me an email with:
RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for your email.
What permissions am I missing?
As a feature suggestion, would be nice if RT could give a little bit more
info about this error, such as who sent the mail, to whom, what subject,
Thanks in advance.