RT permissions - is it possible to set up exclusions?

Is there a way to prevent a particular user from replying to tickets,
despite the ReplyToTicket right being granted to Everyone?

Thanks,
Justin

Justin,

Don’t grant it to everyone. Grant it to groups of Privileged users…

Kenn
LBNLOn 7/23/2009 8:00 AM, Justin Pratt wrote:

Is there a way to prevent a particular user from replying to tickets,
despite the ReplyToTicket right being granted to Everyone?

Thanks,
Justin


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The problem is that I need random users other than the requester to be
able to reply to a ticket. Our customers have a habit of replying from
different email addresses. My understanding is that in order for those
messages to be accepted, I must grant ReplyToTicket to Everyone, and yet
I have a few users that I do not want to reply. Suggestions?

Thanks,
Justin

Ken Crocker wrote:

The problem is that I need random users other than the requester to be
able to reply to a ticket. Our customers have a habit of replying from
different email addresses. My understanding is that in order for those
messages to be accepted, I must grant ReplyToTicket to Everyone, and yet
I have a few users that I do not want to reply. Suggestions?

Unfortunately, negative ACLs aren’t something we have yet :confused:
I know how to do it, we just haven’t had the cycles.

-jesse