RT permissions - is it possible to set up exclusions?

RT Users
1

Is there a way to prevent a particular user from replying to tickets,
despite the ReplyToTicket right being granted to Everyone?

Thanks,
Justin

2

Justin,

Don’t grant it to everyone. Grant it to groups of Privileged users…

Kenn
LBNLOn 7/23/2009 8:00 AM, Justin Pratt wrote:

Is there a way to prevent a particular user from replying to tickets,
despite the ReplyToTicket right being granted to Everyone?

Thanks,
Justin

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3

The problem is that I need random users other than the requester to be
able to reply to a ticket. Our customers have a habit of replying from
different email addresses. My understanding is that in order for those
messages to be accepted, I must grant ReplyToTicket to Everyone, and yet
I have a few users that I do not want to reply. Suggestions?

Thanks,
Justin

Ken Crocker wrote:

4

The problem is that I need random users other than the requester to be
able to reply to a ticket. Our customers have a habit of replying from
different email addresses. My understanding is that in order for those
messages to be accepted, I must grant ReplyToTicket to Everyone, and yet
I have a few users that I do not want to reply. Suggestions?

Unfortunately, negative ACLs aren’t something we have yet :confused:
I know how to do it, we just haven’t had the cycles.

-jesse