I have installed RT on sun51 and am in evaluation
process. I feel RT takes a little time to load approx
6 sec for any request. Is there any way I can improve
the speed of the RT system. Why does it take some time
to load even when there is not much data. What happens
when we have lots of data in the system.
Does everyone get same behaviour.
Thanks,
Niranjan
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I had similar performance problems where RT would hang a bit between page
loads. I am running 2.0.14 on a Solaris 2.8 Netra T105.
Initial install was with 512MB of RAM, another user on this list advised that
the 512M would get chewed up fairly quickly. He was correct. With barely 50
tickets in our system things were getting a bit slow and the system was
chewing into swap space quite a bit.
I upped the RAM to 1024MB and speed improved quite nicely - except for doing
Keyword Selections. Is that database intensive work? If so, it is only db
intesive at setup time, or whenever Keywords are utilized?
I had this question on the output of ‘top’:
load averages:
CPU states: % idle, 0.0% user, % kernel, 0.0% iowait, 0.0% swap
load averages:
42 processes: 41 sleeping, 1 on cpu
CPU states: 99.8% idle, 0.0% user, 0.2% kernel, 0.0% iowait, 0.0% swap
Memory: 1024M real, 511M free, 860M swap in use, 2031M swap free
I had similar performance problems where RT would hang a bit between
page loads. I am running 2.0.14 on a Solaris 2.8 Netra T105.
Initial install was with 512MB of RAM, another user on this list
advised that the 512M would get chewed up fairly quickly. He was
correct. With barely 50 tickets in our system things were getting a
bit slow and the system was chewing into swap space quite a bit.
I upped the RAM to 1024MB and speed improved quite nicely - except
for doing Keyword Selections. Is that database intensive work? If so,
it is only db intesive at setup time, or whenever Keywords are
utilized?
I had this question on the output of ‘top’:
load averages:
CPU states: % idle, 0.0% user, % kernel, 0.0% iowait, 0.0% swap
load averages:
42 processes: 41 sleeping, 1 on cpu
CPU states: 99.8% idle, 0.0% user, 0.2% kernel, 0.0% iowait, 0.0%
swap Memory: 1024M real, 511M free, 860M swap in use, 2031M swap free
How many tickets/users do you have… I have about 500 tickets and just
one person (me) who uses RT web interface…My box is a 1Ghz Celeron
with 192Mb of RAM… It runs fine…
I am curious because I want to know what will happen if the amount of
people/tickets gets increased.
Ticket 1 was 07-19-02 and we’re up to 493 now. About 30 users, 14 queues,
most tickets get a fair amount of comments/replies and a lot have attached
documents. I’ve also added quite a few scrips beyond the defaults. One of
the queues gets escalated every hour, so there’s activity from that too.
There’s plenty of room for hardware upgrades. New server with SMP, more
RAM, SCSI HDs, RAID…
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