RT : OpenNMS

RT Users
1

Hi Friends,

Just started using RT : Couple of questions plz !!

  1. I have enabled the RT plugin inside OpenNMS to integrate it with
    default installation of RT and create a Queue (OpenNMS).
    Now is there a way / scrip to assign the ticket based on Server List
    to owner defined and in different Queue…?

  2. Is there a way I can automatically create a ticket using some shell
    script…??

  3. I have also been able to successfully integrate RT with LDAP (AD)
    using RT-Authen-ExternalAuth plugin !!
    Is there a script which can import the LDAP users to RT : currently
    only the users which login to the system have there Users created in
    RT !!
    In case someone had already written a import script to get all the
    LDAP users created in RT - please share the info !! Thanks a lot!!

  4. If I have a mail coming from OpenNMS@exampledomain.com - how to
    integrate that the replies from people through my SMTP server get
    appended to the history of the Ticket itself .?

Thanks & Regards,
-Piyush
Mail: piykumar@gmail.com
Web: http://piyush.me/

-In a world without fences, limits, boundaries and walls, Who needs
Windows and Gates?

2

can someone please reply on below queries . Thanks!On Fri, Mar 26, 2010 at 9:13 PM, Piyush Kumar piykumar@gmail.com wrote:

Hi Friends,

Just started using RT : Couple of questions plz !!

  1. I have enabled the RT plugin inside OpenNMS to integrate it with
    default installation of RT and create a Queue (OpenNMS).
    Now is there a way / scrip to assign the ticket based on Server List
    to owner defined and in different Queue…?

  2. Is there a way I can automatically create a ticket using some shell
    script…??

  3. I have also been able to successfully integrate RT with LDAP (AD)
    using RT-Authen-ExternalAuth plugin !!
    Is there a script which can import the LDAP users to RT : currently
    only the users which login to the system have there Users created in
    RT !!
    In case someone had already written a import script to get all the
    LDAP users created in RT - please share the info !! Thanks a lot!!

  4. If I have a mail coming from OpenNMS@exampledomain.com - how to
    integrate that the replies from people through my SMTP server get
    appended to the history of the Ticket itself .?

–
Thanks & Regards,
-Piyush
Mail: piykumar@gmail.com
Web: http://piyush.me/

-In a world without fences, limits, boundaries and walls, Who needs
Windows and Gates?

Thanks & Regards,
-Piyush
Mo.: 091-9910904233
Mail: piykumar@gmail.com
Web: http://piyush.me/

-In a world without fences, limits, boundaries and walls, Who needs
Windows and Gates?