Just started using RT : Couple of questions plz !!
I have enabled the RT plugin inside OpenNMS to integrate it with
default installation of RT and create a Queue (OpenNMS).
Now is there a way / scrip to assign the ticket based on Server List
to owner defined and in different Queue…?
Is there a way I can automatically create a ticket using some shell
I have also been able to successfully integrate RT with LDAP (AD)
using RT-Authen-ExternalAuth plugin !!
Is there a script which can import the LDAP users to RT : currently
only the users which login to the system have there Users created in
In case someone had already written a import script to get all the
LDAP users created in RT - please share the info !! Thanks a lot!!
If I have a mail coming from OpenNMS@exampledomain.com - how to
integrate that the replies from people through my SMTP server get
appended to the history of the Ticket itself .?
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Windows and Gates?