The talk below looks rather interesting. Alas, I cannot attend. Is anyone who is going willing to post notes to the group?
Rob/Jesse will your presentations be online somewhere?
7 July 2003 - Portland, OR USA
O’Reilly Open Source Conference
Jesse and Robert Spier will be presenting an in-depth tutorial on how to customize and extend RT. This tutorial takes you on a roller coaster ride through many of RT’s nooks and crannies, showing you how you can extend and embrace it–whatever your needs may be. Everything from “Enterprise Class Trouble Ticketing” (and what that means) down to personal grocery lists will be covered, with side trips into the land of alternate user interfaces and report generation. (3 hours)
Shaheen M. Beg firstname.lastname@example.org