I’m using RT in a producction system and it worked fine.
But it stopped to send some mails.
When a ticket is created, it sends the autoresponse template to the
requestor, and it sends all the mails we specified in the “scripts”.
But when a registered user try to send any response to the requestor, RT
doesn’t send any mail. I’m using qmail, and into the maillogs doesn’t
appears anything.
It is like RT is not sending the response to the MTA. Any idea?
I have seen in previous messages in the list, that RT can be configured
to relay the outgoing mails throught an smtp server. How can we do it?
carles@inlander.es escribi�:
I’m using RT in a producction system and it worked fine.
But it stopped to send some mails.
When a ticket is created, it sends the autoresponse template to the
requestor, and it sends all the mails we specified in the “scripts”.
But when a registered user try to send any response to the requestor, RT
doesn’t send any mail. I’m using qmail, and into the maillogs doesn’t
appears anything.
It is like RT is not sending the response to the MTA. Any idea?
I’m not sure… but I think you are having a simmilar problem to what I
was a while ago…
You need to have your scrips set up to actually reply to a message…
I’m not sure if you have it setup to do that…
Check that your scrips contain
OnCreate AutoreplyToRequestors with template Autoreply
OnCorrespond NotifyRequestors with template Correspondence
OnTransaction NotifyOwner with template Transaction
AndrewOn Monday, September 3, 2001, at 08:18 PM, carles@inlander.es wrote:
I’m using RT in a producction system and it worked fine.
But it stopped to send some mails.
When a ticket is created, it sends the autoresponse template to the
requestor, and it sends all the mails we specified in the “scripts”.
But when a registered user try to send any response to the requestor, RT
doesn’t send any mail. I’m using qmail, and into the maillogs doesn’t
appears anything.
It is like RT is not sending the response to the MTA. Any idea?
It can be done, but isn’t recommended. Setting the method to smtp instead
of sendmail may work for you.
I’ve found it very handy in my case to set up an installation of mini-qmail
for RT to use. It provides a sendmail wrapper that will relay directly to
several QMQP (qmail) servers without having it’s own queue on the local box.
Since my webroot is in a chroot() jail, this is necessary for me, even
though I have a local smtp server on that machine. Mini-qmail is described
at http://cr.yp.to under the qmail page.
With the scrip “OnCorrespond NotifyRequestors with template
Correspondence” now works… why it isn’t in the documentation?
Thanks a lot!
Andrew Yager escribi�:
I’m not sure… but I think you are having a simmilar problem to what I was a while ago…
You need to have your scrips set up to actually reply to a message… I’m not sure if you have it setup to do that…
Check that your scrips contain
OnCreate AutoreplyToRequestors with template Autoreply
OnCorrespond NotifyRequestors with template Correspondence
OnTransaction NotifyOwner with template Transaction
Andrew
I'm using RT in a producction system and it worked fine.
But it stopped to send some mails.
When a ticket is created, it sends the autoresponse template to the
requestor, and it sends all the mails we specified in the "scripts".
But when a registered user try to send any response to the requestor, RT
doesn't send any mail. I'm using qmail, and into the maillogs doesn't
appears anything.
It is like RT is not sending the response to the MTA. Any idea?
Thanks
--
Carles Amig� Mart�nez
Administrador de Sistemas
Inlander Communications, S.L.
Tel: (+34) 93 310 12 86 - Fax: (+34) 93 268 14 79
carles@inlander.es - http://www.inlander.es
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Andrew Yager
Real World Technology Solutions
Real People Real SolUtions?
ph: (02) 9945 2567 fax: (02) 9945 2566
mob: 0405 15 2568 http://www.rwts.com.au/
|+ With the scrip “OnCorrespond NotifyRequestors with template
|+ Correspondence” now works… why it isn’t in the documentation?
Its in the manual. Did you check the manual?
