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When email requests are sent to RT, the auto-response is no longer sent the requester, but email’s
are sent to Watchers of the queue. All other Reply’s and Comments are sent correctly once a ticket
has been created.
The original installation of RT was 3.4.5. The auto-response worked correctly, but for some unknown
reason has stopped. We have recently updated to 3.6.1, but the auto-response still does not work.
Any suggestions as to where to begin looking?
Director of Digital Solutions
Graphic Systems Group, LLC
33 East 17th Street, New York, NY 10003
[ voice: 646-230-1950 | fax: 212-228-8500 | cell: 917-577-9891 ]
New York’s largest Production Agency!
Key Fingerprint 238F 53C3 C837 B5BF 4FA2 C492 234C A3BC B2BC 205F
Reclaim Your Inbox! http://www.mozilla.org/products/thunderbird/
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