RT - Not Generating Auto-Response Email on Ticket Creation

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When email requests are sent to RT, the auto-response is no longer sent the requester, but email’s
are sent to Watchers of the queue. All other Reply’s and Comments are sent correctly once a ticket
has been created.

The original installation of RT was 3.4.5. The auto-response worked correctly, but for some unknown
reason has stopped. We have recently updated to 3.6.1, but the auto-response still does not work.

Any suggestions as to where to begin looking?

TIA


./gsf

Gregory Floro
Director of Digital Solutions
Graphic Systems Group, LLC
33 East 17th Street, New York, NY 10003
[ voice: 646-230-1950 | fax: 212-228-8500 | cell: 917-577-9891 ]

New York’s largest Production Agency!

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only for the person(s) named. Any use, distribution, copying, or
disclosure by any other person is strictly prohibited. If you received
this transmission in error, please notify the sender by return e-mail
and delete all copies of this message.
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