Rt names and clickable links


Within rt is it possible to have different ticket strings for each queue? I have seen many threads in the archives but no solution. Could someone point me in the right direction?

Also is it possible to add clickable links within tickets?

Thanks in advance.

Matthew Townsend
Desktop Support Engineer
m3 Media Services Ltd
Kirkman House, 12-14 Whitfield Street, London W1T 2RF
T: +44 (0)20 7299 7454 F: +44 (0)20 7299 7371