RT mobile interface

RT Users
1

I installed the mobile plugin, and it seems to work pretty well for the
most part. I noticed in our case the link to return to the normal
interface doesn’t work. Clicking it does nothing. Any ideas?

Also I noticed there is no queue view. Is this something that would have
been challenging to add?

2

I installed the mobile plugin, and it seems to work pretty well for
the most part. I noticed in our case the link to return to the
normal interface doesn’t work. Clicking it does nothing. Any ideas?

If you try from a desktop browser does it work?

Also I noticed there is no queue view. Is this something that would
have been challenging to add?

Not particularly, no.

3

I installed the mobile plugin, and it seems to work pretty well for
the most part. I noticed in our case the link to return to the
normal interface doesn’t work. Clicking it does nothing. Any ideas?

If you try from a desktop browser does it work?

We’re seeing the same thing.

When I do it from the desktop and fake up the UserAgent it works if I’m
not logged in. If I’m logged it I get the same page back.

Very strange, but I’m not finding any records in the apache log files -
time to poke about.

Jeff

4

I installed the mobile plugin, and it seems to work pretty well for
the most part. I noticed in our case the link to return to the
normal interface doesn’t work. Clicking it does nothing. Any ideas?
If you try from a desktop browser does it work?

I tried on a desktop and hit the /m/ link and tried clicking on the “not
using a mobile browser?” link and it doesn’t do anything.

The logout doesn’t seem to do anything either, but I was guessing that
was due to how we authenticated users (through the web server rather
than through RT).

Also I noticed there is no queue view. Is this something that would
have been challenging to add?
Not particularly, no.
This might be something cool to add in the next version. I still don’t
own a smart phone of any type, but I’m looking at supporting this for
those who do.

5

I’ve had a colleague attempt to replicate this with the current CPAN version and he can’t.

Can you give me the exact steps from “open up the browser” that demonstrate the issue?On Mon, Nov 01, 2010 at 03:22:34PM -0500, John Arends wrote:

On 11/1/10 10:45 AM, Jesse Vincent wrote:

On Mon, Nov 01, 2010 at 10:29:13AM -0500, John Arends wrote:

I installed the mobile plugin, and it seems to work pretty well for
the most part. I noticed in our case the link to return to the
normal interface doesn’t work. Clicking it does nothing. Any ideas?
If you try from a desktop browser does it work?

I tried on a desktop and hit the /m/ link and tried clicking on the
“not using a mobile browser?” link and it doesn’t do anything.

The logout doesn’t seem to do anything either, but I was guessing
that was due to how we authenticated users (through the web server
rather than through RT).

Also I noticed there is no queue view. Is this something that would
have been challenging to add?
Not particularly, no.
This might be something cool to add in the next version. I still
don’t own a smart phone of any type, but I’m looking at supporting
this for those who do.

6

Ok, I figured out some more specifics:

I pointed my browser (FireFox) at https://rt-system.edu/rt/m and it
forwarded to https://rt-system.edu/rt/m/index.html

I noticed the link at the bottom is for
https://rt-system.edu/rt/m?NotMobile=1 and it doesn’t work.

If I manually type in https://rt-system.edu/rt/m/index.html?NotMobile=1
on the address bar it works.On 11/9/10 6:28 AM, Jesse Vincent wrote:

I’ve had a colleague attempt to replicate this with the current CPAN version and he can’t.

Can you give me the exact steps from “open up the browser” that demonstrate the issue?

On Mon, Nov 01, 2010 at 03:22:34PM -0500, John Arends wrote:

On 11/1/10 10:45 AM, Jesse Vincent wrote:

On Mon, Nov 01, 2010 at 10:29:13AM -0500, John Arends wrote:

I installed the mobile plugin, and it seems to work pretty well for
the most part. I noticed in our case the link to return to the
normal interface doesn’t work. Clicking it does nothing. Any ideas?
If you try from a desktop browser does it work?
I tried on a desktop and hit the /m/ link and tried clicking on the
“not using a mobile browser?” link and it doesn’t do anything.

The logout doesn’t seem to do anything either, but I was guessing
that was due to how we authenticated users (through the web server
rather than through RT).

Also I noticed there is no queue view. Is this something that would
have been challenging to add?
Not particularly, no.
This might be something cool to add in the next version. I still
don’t own a smart phone of any type, but I’m looking at supporting
this for those who do.

John Arends
jarends@illinois.edu
Network Analyst
College of ACES ITCS
University of Illinois at Urbana-Champaign

7

I have recently set up a branded queue for my company’s Payroll
department. We are still using the RT system for IT Helpdesk purposes
as well. Is there a way to completely block access to the Payroll queue
from everyone who is not a member of the Payroll Group?

Thanks

Peter Barton

8

Yes, you can assign the appropriate permissions to the queues.
We had to remove so overly permissive global permission settings
to get this to work correctly. You can use the RightsMatix module
to help you track down problems. RT is pretty granular in its ACL
design. We currently have several compartmentalized systems with
their own SPAM systems and dedicated Email address working very
smoothly.

Cheers,
KenOn Tue, Nov 09, 2010 at 03:58:54PM -0600, Peter Barton wrote:

I have recently set up a branded queue for my company’s Payroll
department. We are still using the RT system for IT Helpdesk purposes
as well. Is there a way to completely block access to the Payroll queue
from everyone who is not a member of the Payroll Group?

Thanks

Peter Barton

9

Ok, I figured out some more specifics:

I pointed my browser (FireFox) at https://rt-system.edu/rt/m and it
forwarded to https://rt-system.edu/rt/m/index.html

I noticed the link at the bottom is for
https://rt-system.edu/rt/m?NotMobile=1 and it doesn’t work.

If you try

https://rt-system.edu/rt/m/?NotMobile=1

does it work?

10

Yes, it works if I add the /On 11/10/10 12:10 AM, Jesse Vincent wrote:

On Tue 9.Nov’10 at 15:50:14 -0600, John Arends wrote:

Ok, I figured out some more specifics:

I pointed my browser (FireFox) at https://rt-system.edu/rt/m and it
forwarded to https://rt-system.edu/rt/m/index.html

I noticed the link at the bottom is for
https://rt-system.edu/rt/m?NotMobile=1 and it doesn’t work.
If you try

https://rt-system.edu/rt/m/?NotMobile=1

does it work?