I’m working on setting up RT 3.4.2 on a test machine and I have the web
interface working, but I’m having some problems with creating tickets via
Here’s what I’m running:
OS X (server) 10.3.8
MySQL 4.0.18 (stock version that comes with OS X 10.3)
Postfix (stock version that comes with OS X 10.3)
I have attached the full system configuration as a separate file.
I have a alias setup in Postfix called support:
support: |"/opt/local/rt3/bin/rt-mailgate --debug --queue new
–action correspond --url http://rt-foo.bar.com/"
When I send email to firstname.lastname@example.org, no ticket is created. Here’s what I
see in the mail logs on foo.bar.com:May 16 12:01:00 foo postfix/local: 14CCA5C606: email@example.com
, relay=local, delay=7649, status=deferred (temporary failure. Command
output: Connecting to http://rt-foo.bar.com//REST/1.0/NoAuth/mail-gateway at
/opt/local/rt3/bin/rt-mailgate line 99, <> chunk 1. An Error Occurred
500 Can’t connect to rt-foo.bar.com:80 (connect: Invalid argument)
This is /opt/local/rt3/bin/rt-mailgate
exiting because of an undefined server error at /opt/local/rt3/bin/rt-mailgate
line 147, <> chunk 1. )
I have the new queue setup to allow “Everyone” to CreateTicket and SeeQueue.
I can create a ticket via the web interface and email will go out for that
This is my first time setting up RT 3, I’ve been using RT 2 for a long time.
- Grant Miller
rt3_sysconfig (7.6 KB)