RT Mailgate question

Hi there,

When I first started working on Request Tracker, the concept was simple
cause I was working in a local environment where a mail message would be
sent directly to a predefined RT queue e.g. queue1@rt.example.com or just
queue1. However, now I want to do something like this in which a ticket is
created by sending an email to a Gmail account, the RT-Mailgate reads the
account and creates the ticket. I am using Sendmail and relaying everything
to a mailserver located within my network. Any thoughts or insights would be
much appreciated. Please and thank you!

Best regards,
Jeevan

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When I first started working on Request Tracker, the concept was simple
cause I was working in a local environment where a mail message would be
sent directly to a predefined RT queue e.g. queue1@rt.example.com or just
queue1. However, now I want to do something like this in which a ticket is
created by sending an email to a Gmail account, the RT-Mailgate reads the
account and creates the ticket. I am using Sendmail and relaying everything
to a mailserver located within my network. Any thoughts or insights would be
much appreciated. Please and thank you!

rt-mailgate does not do pop or imap or any other mail client
protocols. You set up fetchmail or getmail or any of the other mail
client systems and have them pipe mail to rt-mailgate.

-kevin