Rt-mailgate is failing

The upgraded RT 3.8.2 is failing with rt-mailgate. The original installation
works just fine. What am I missing?

(iqbala)@qmail:~$ echo this is a test | /tmp/rt-mailgate --queue syshelp
–action correspond --url https://192.168.0.174 --debug
/tmp/rt-mailgate: temp file is ‘/tmp/mmF2JFMLdU’
/tmp/rt-mailgate: connecting to
https://192.168.0.174/REST/1.0/NoAuth/mail-gateway
not ok - Could not load a valid user

(iqbala)@qmail:~$ echo this is a test | /tmp/rt-mailgate --queue syshelp
–action correspond --url https://rt.example.net --debug
/tmp/rt-mailgate: temp file is ‘/tmp/mmF2JFMLdU’
/tmp/rt-mailgate: connecting to
https://rt.example.net/REST/1.0/NoAuth/mail-gateway
okTicket: 604325Queue: SysHelpOwner: NobodyStatus: newSubject: Requestor:

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?

3.8’s mailgate dowsn’t allow you to create a ticket with a requestor.On Fri, May 1, 2009 at 1:01 AM, Asif Iqbal vadud3@gmail.com wrote:

The upgraded RT 3.8.2 is failing with rt-mailgate. The original installation
works just fine. What am I missing?

(iqbala)@qmail:~$ echo this is a test | /tmp/rt-mailgate --queue syshelp
–action correspond --url https://192.168.0.174 --debug
/tmp/rt-mailgate: temp file is ‘/tmp/mmF2JFMLdU’
/tmp/rt-mailgate: connecting to
https://192.168.0.174/REST/1.0/NoAuth/mail-gateway
not ok - Could not load a valid user

(iqbala)@qmail:~$ echo this is a test | /tmp/rt-mailgate --queue syshelp
–action correspond --url https://rt.example.net --debug
/tmp/rt-mailgate: temp file is ‘/tmp/mmF2JFMLdU’
/tmp/rt-mailgate: connecting to
https://rt.example.net/REST/1.0/NoAuth/mail-gateway
okTicket: 604325Queue: SysHelpOwner: NobodyStatus: newSubject: Requestor:


Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

3.8’s mailgate dowsn’t allow you to create a ticket with a requestor.

Currently my mailserver talks to RT to create the ticket. So RT does not
have to
listen to SMTP. Makes it that much secure.

So my mail server qmail receives the message and send it over to RT like
this

(iqbala)@qmail:~$ cat
~alias/.qmail-syshelp

|822field x-spam-status | egrep -iw yes >/dev/null && exit 100 || exit
0
|822field from | egrep -i “MAILER-DAEMON|POSTMASTER|ABUSE” >/dev/null &&
exit 100 || exit 0
|822field to | egrep -i “MAILER-DAEMON|POSTMASTER|ABUSE” >/dev/null && exit
100 || exit 0
|822field cc | egrep -i “MAILER-DAEMON|POSTMASTER|ABUSE” >/dev/null && exit
100 || exit 0
|822field return-path | egrep -i “MAILER-DAEMON|POSTMASTER|ABUSE” >/dev/null
&& exit 100 || exit 0
|/opt/rt3/bin/rt-mailgate --queue syshelp --action correspond --url
https://rt.example.net 2>/dev/null || exit
111

How would I go by sending the tickets to the new RT 3.8.2 ?

The upgraded RT 3.8.2 is failing with rt-mailgate. The original
installation
works just fine. What am I missing?

(iqbala)@qmail:~$ echo this is a test | /tmp/rt-mailgate --queue syshelp
–action correspond --url https://192.168.0.174 --debug
/tmp/rt-mailgate: temp file is ‘/tmp/mmF2JFMLdU’
/tmp/rt-mailgate: connecting to
https://192.168.0.174/REST/1.0/NoAuth/mail-gateway
not ok - Could not load a valid user

(iqbala)@qmail:~$ echo this is a test | /tmp/rt-mailgate --queue syshelp
–action correspond --url https://rt.example.net --debug
/tmp/rt-mailgate: temp file is ‘/tmp/mmF2JFMLdU’
/tmp/rt-mailgate: connecting to
https://rt.example.net/REST/1.0/NoAuth/mail-gateway
okTicket: 604325Queue: SysHelpOwner: NobodyStatus: newSubject: Requestor:


Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


Best regards, Ruslan.

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?

3.8’s mailgate dowsn’t allow you to create a ticket with a requestor.

It is working when it receives a real email. Thanks for your help

The upgraded RT 3.8.2 is failing with rt-mailgate. The original
installation
works just fine. What am I missing?

(iqbala)@qmail:~$ echo this is a test | /tmp/rt-mailgate --queue syshelp
–action correspond --url https://192.168.0.174 --debug
/tmp/rt-mailgate: temp file is ‘/tmp/mmF2JFMLdU’
/tmp/rt-mailgate: connecting to
https://192.168.0.174/REST/1.0/NoAuth/mail-gateway
not ok - Could not load a valid user

(iqbala)@qmail:~$ echo this is a test | /tmp/rt-mailgate --queue syshelp
–action correspond --url https://rt.example.net --debug
/tmp/rt-mailgate: temp file is ‘/tmp/mmF2JFMLdU’
/tmp/rt-mailgate: connecting to
https://rt.example.net/REST/1.0/NoAuth/mail-gateway
okTicket: 604325Queue: SysHelpOwner: NobodyStatus: newSubject: Requestor:


Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


Best regards, Ruslan.

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?