Rt-mailgate - 404 Not Found?

Hi all…

I was able to get RT up and running on our system, but rt-mailgate seems
to be having a problem creating tickets, and I haven’t been able to make
heads or tails of this error:

An Error Occurred

404 Not Found

The aliases file contains the following:

lan: "|/opt/rt3/bin/rt-mailgate --queue LAN --action
correspond --url http://helpdesk.equala.com"
lan-comment: “|/opt/rt3/bin/rt-mailgate --queue LAN --action comment
–url http://helpdesk.equala.com

Can anyone offer any advice?

Thanks, and have a great weekend…

–Ryan Conley
rconley@equala.com
Anything Email System Development and Administration
A Division of the Equala Communications Group
4801 N. Dixie Hwy.
Ft. Lauderdale, FL 33334
(954) 489-0114 x121
(866) 4-EQUALA x121
(954) 489-1435 Fax
http://www.equala.com

Can you browse to the URL you specified on that machine with a local browser or lynx? Maybe you don’t have DNS setup correctly.

What address did you put in the section of your httpd.conf file? I put that same address, port and everything, into the URL in the alias and that worked for me.

Greg

Gregory L. Hering
(256) 722-6420
4807 Bradford Dr
Benchmark Electronics, Inc.
Hunvtsville, Al 35805-----Original Message-----
From: Ryan Conley [mailto:rconley@equala.com]
Sent: Friday, May 09, 2003 4:51 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] rt-mailgate - 404 Not Found ?

Hi all…

I was able to get RT up and running on our system, but rt-mailgate seems
to be having a problem creating tickets, and I haven’t been able to make
heads or tails of this error:

An Error Occurred

404 Not Found

The aliases file contains the following:

lan: "|/opt/rt3/bin/rt-mailgate --queue LAN --action
correspond --url http://helpdesk.equala.com"
lan-comment: “|/opt/rt3/bin/rt-mailgate --queue LAN --action comment
–url http://helpdesk.equala.com

Can anyone offer any advice?

Thanks, and have a great weekend…

–Ryan Conley
rconley@equala.com
Anything Email System Development and Administration
A Division of the Equala Communications Group
4801 N. Dixie Hwy.
Ft. Lauderdale, FL 33334
(954) 489-0114 x121
(866) 4-EQUALA x121
(954) 489-1435 Fax
http://www.equala.com

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