RT Mail From Line Issues

RT Users
1

Hey Team,

When RT sends an email to a requestor, cc or admincc the email arrives with
a from line that looks like the one below:

How do I tweak this so it looks a little prettier?? Like

Devo

Any ideas?

-Stevo

2

Not sure if this information is necessary but the MTA I am running is Exim.

-StevoFrom: “Stevo” checkpoint@ozbergs.com
To: rt-users@lists.fsck.com
Sent: Tuesday, July 06, 2004 2:54 PM
Subject: [rt-users] RT Mail From Line Issues

Hey Team,

When RT sends an email to a requestor, cc or admincc the email arrives
with
a from line that looks like the one below:

From: Nobody [mailto:nobody@tickets]On Behalf Of Stevo Devo

How do I tweak this so it looks a little prettier?? Like

From: My Ticketing System [mailto:basic-queue@tickets]On Behalf of Stevo
Devo

Any ideas?

-Stevo

The rt-users Archives

Be sure to check out the RT wiki at http://wiki.bestpractical.com

3

When RT sends an email to a requestor, cc or admincc the email arrives with
a from line that looks like the one below:

From: Nobody [mailto:nobody@tickets]On Behalf Of Stevo Devo

no, that’s how outlook displays an email that looks like:
Sender: Nobody nobody@tickets

I’ve explained how to maile exim not add Sender headers several times,
google should find it.

seph

4

When RT sends an email to a requestor, cc or admincc the email arrives
with a from line that looks like the one below:

From: Nobody [mailto:nobody@tickets]On Behalf Of Stevo Devo

Are you sure RT is sending this? It seems more likely to me that the
recipient’s MUA is mangling the From: line.

Sebastian

Sebastian Flothow
sebastian@flothow.de

Because it reverses the logical flow of conversation.