RT logo and fastcgi

I have RT 2.0.9 running under FastCGI. I noticed an earlier post about
the RT logo not displaying under FCGI. Has anyone found a resolution to
this? Not real critical, but it’s just been bugging me. I couldn’t
find anything in the archives about it.

Thanks, Justin.
Justin Wood justin@flipdog.com
Systems Administrator
FlipDog.com http://www.flipdog.com/

With 2.0.9, you can put the images elsewhere on your webserver and configure
that in the config.pmOn Tue, Nov 27, 2001 at 02:46:39PM -0700, Justin Wood wrote:

I have RT 2.0.9 running under FastCGI. I noticed an earlier post about
the RT logo not displaying under FCGI. Has anyone found a resolution to
this? Not real critical, but it’s just been bugging me. I couldn’t
find anything in the archives about it.

Thanks, Justin.


Justin Wood justin@flipdog.com
Systems Administrator
FlipDog.com http://www.flipdog.com/


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justin> I have RT 2.0.9 running under FastCGI. I noticed an earlier post about
justin> the RT logo not displaying under FCGI. Has anyone found a resolution to
justin> this? Not real critical, but it’s just been bugging me. I couldn’t
justin> find anything in the archives about it.

I thought Jesse had solved that in 2.0.9… If not, I sent a patch
earlier that solved that and other problems for me (I need more than
one RT database on the same machine).

Richard Levitte \ Spannv�gen 38, II \ LeViMS@stacken.kth.se
Redakteur@Stacken \ S-168 35 BROMMA \ T: +46-8-26 52 47
\ SWEDEN \ or +46-733-72 88 11
Procurator Odiosus Ex Infernis – poei@bofh.se
Member of the OpenSSL development team: http://www.openssl.org/
Software Engineer, GemPlus: http://www.gemplus.com/

Unsolicited commercial email is subject to an archival fee of $400.
See http://www.stacken.kth.se/~levitte/mail/ for more info.

Well, I found the LogoURL and WebImagesURL lines in the new config.pm (
I had upgraded to 2.0.9). So, I changed those and restarted apache.
This didn’t solve the problem. For some reason, the pages are still
coming up with RT.

Has anyone else seen this behavior?

-Justin.On Tue, 2001-11-27 at 15:24, Richard Levitte - VMS Whacker wrote:

From: Justin Wood justin@flipdog.com

justin> I have RT 2.0.9 running under FastCGI. I noticed an earlier post about
justin> the RT logo not displaying under FCGI. Has anyone found a resolution to
justin> this? Not real critical, but it’s just been bugging me. I couldn’t
justin> find anything in the archives about it.

I thought Jesse had solved that in 2.0.9… If not, I sent a patch
earlier that solved that and other problems for me (I need more than
one RT database on the same machine).


Richard Levitte \ Spannvägen 38, II \ LeViMS@stacken.kth.se
Redakteur@Stacken \ S-168 35 BROMMA \ T: +46-8-26 52 47
\ SWEDEN \ or +46-733-72 88 11
Procurator Odiosus Ex Infernis – poei@bofh.se
Member of the OpenSSL development team: http://www.openssl.org/
Software Engineer, GemPlus: http://www.gemplus.com/

Unsolicited commercial email is subject to an archival fee of $400.
See http://www.stacken.kth.se/~levitte/mail/ for more info.
Justin Wood justin@flipdog.com
Systems Administrator
FlipDog.com http://www.flipdog.com/

I have been fighting with this problem for some time now. I got some initial
suggestions from this list for solving it, but they did not pan out. Maybe
there are some other ideas floating around out there?

Problem:

When replying to a Requestor from within RT 2.0.8 it takes 30 seconds
(almost exactly every time) for the page to refresh thus indicating
correspondance had been sent. This causes mental problems for my impatient
users… I’m sure you can understand. Funnny thing is the mail seems to get
sent right away. It’s like RT is not seeing that the mail has been sent and
is falling back to a timeout?

Other details: Using Exim 3.32 on Debian (Potato) with Apache-SSL-Mod_perl
I am accessing rt via SSL

Here is the relevant portion of my config.pm (comments stripped):

#Sendmail Configuration
$MailCommand = ‘sendmail’;
$SendmailArguments="-oi";
$SendmailPath = “/usr/sbin/exim”;
$UseFriendlyToLine = 1;

Any ideas anyone?

Thank you for any help

Jeremy Freeman