Hello everybody:
I am using RT for a couple of months and its great. The only problem I
cannot find a solution it’s that after configuring LDAP authentication users
that are not in the LDAP tree cannot create a ticket.
I follow some tips published here in the list but none of them really help.
Below I put some the configuration I am using.
Any hits about this ? Or where can I see more verbose logs in RT ?
Thanks for all people,
Klaus Engelmann
grant ‘Everyone’ the right ‘CreateTicket’ for the queue incoming.
Set( @Plugins, qw(RT::Authen::ExternalAuth) );
The order in which the services defined in ExternalSettings
should be used to authenticate users. User is authenticated
if successfully confirmed by any service - no more services
are checked.
Set($ExternalAuthPriority, [ ‘My_LDAP’ ]);
The order in which the services defined in ExternalSettings
should be used to get information about users. This includes
RealName, Tel numbers etc, but also whether or not the user
should be considered disabled.
Once user info is found, no more services are checked.
Set($ExternalInfoPriority, [ ‘My_LDAP’ ]);
If this is set to true, then the relevant packages will
be loaded to use SSL/TLS connections. At the moment,
this just means “use Net::SSLeay;”
Set($ExternalServiceUsesSSLorTLS, 0);
If this is set to 1, then users should be autocreated by RT
as internal users if they fail to authenticate from an
external service.
Set($AutoCreateNonExternalUsers, 1);
Klaus Engelmann
CCNA CCDA - CSCO10971632