RT is not sending eMail to Requestors

RT Users
1

Hello to all,

I have RT 2.14 installed and have the following Problem:

When I answer from the WebGUI, the answer ist put correctly in the
Database, but not send to the Requestor, according to exim Mainlog.

When I create an Ticket, an eMail is sent.

When I Reply|Resolve an ticket as Root, an eMail is send, but when I
do this as Privileged user, no eMail is send. The User has the
following rights:

CommentOnTicket
CreateTicket
DeleteTicket
ModifyTicket
OwnTicket
ReplyToTicket
SeeQueue
ShowTicket
ShowTicketComments
Watch
ModifySelf

the Queue has no Extra rights. The following scrips exist:

OnCreate AutoreplyToRequestors with template Autoreply
OnCorrespond NotifyAllWatchers with template Correspondence
OnTransaction NotifyAdminCcs with template Transaction

Why can’t I send this Mail as “normal” Privileged user?

TIA,

Sincerly / Mit freundlichen Grüßen,

Jörg Herbert

2

Joerg Herbert wrote:

When I Reply|Resolve an ticket as Root, an eMail is send, but when I
do this as Privileged user, no eMail is send. The User has the
following rights:

http://fsck.com/rtfm/article.html?id=5#73 perhaps?

Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

3

Joerg Herbert wrote:

When I Reply|Resolve an ticket as Root, an eMail is send, but when I
do this as Privileged user, no eMail is send. The User has the
following rights:

http://fsck.com/rtfm/article.html?id=5#73 perhaps?

Urgs, I never set up an RT again on 02:00. :wink: I simply overlooked it
in the FAQ.

Yours sincerly/Mit freundlichen Grüßen,

Jörg Herbert