Hello to all,
I have RT 2.14 installed and have the following Problem:
When I answer from the WebGUI, the answer ist put correctly in the
Database, but not send to the Requestor, according to exim Mainlog.
When I create an Ticket, an eMail is sent.
When I Reply|Resolve an ticket as Root, an eMail is send, but when I
do this as Privileged user, no eMail is send. The User has the
the Queue has no Extra rights. The following scrips exist:
OnCreate AutoreplyToRequestors with template Autoreply
OnCorrespond NotifyAllWatchers with template Correspondence
OnTransaction NotifyAdminCcs with template Transaction
Why can’t I send this Mail as “normal” Privileged user?
Sincerly / Mit freundlichen Grüßen,