RT-IR 2.3.3. Install problem

I have got RT3.7.1 and RTFM-2.2.0RC5 running but I get the following error
on trying to install RT-IR-2.3.3

Any ideas?

Thanks in advance

Mark

Can’t locate object method “callback” via package
"HTML::Mason::Request::ApacheHandler" at
/opt/rt3/share/html/RTIR/Elements/Tabs line 76.
context:

72:

A => { html => $m->scomp(’/Elements/CreateTicket’) },

73:

B => { html => $m->scomp(’/RTIR/Elements/SimpleSearch’) },

74:

};

75:

76:

$m->callback( toptabs => $toptabs, topactions => $topactions, %ARGS );

77:

78:

</%INIT>

79:

<%ARGS>

80:

$current_toptab => undef

code stack: /opt/rt3/share/html/RTIR/Elements/Tabs:76
/opt/rt3/share/html/RTIR/index.html:26
/opt/rt3/share/html/autohandler:279

Raw Error :-

Can’t locate object method “callback” via package
"HTML::Mason::Request::ApacheHandler" at
/opt/rt3/share/html/RTIR/Elements/Tabs line 76.

Trace begun at /usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Exceptions.pm
line 129

HTML::Mason::Exceptions::rethrow_exception(‘Can’t locate object method
"callback" via package “HTML::Mason::Request::ApacheHandler” at
/opt/rt3/share/html/RTIR/Elements/Tabs line 76.^J’) called at
/opt/rt3/share/html/RTIR/Elements/Tabs line 76

HTML::Mason::Commands::ANON(‘Title’, ‘RT for Incident Response’,
‘actions’, ‘HASH(0xaf8b578)’, ‘current_toptab’, ‘RTIR/index.html’) called at
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xaf352b
4)’, ‘Title’, ‘RT for Incident Response’, ‘actions’, ‘HASH(0xaf8b578)’,
‘current_toptab’, ‘RTIR/index.html’) called at
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1256

eval {…} at /usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm
line 1250

HTML::Mason::Request::comp(undef, undef, ‘Title’, ‘RT for Incident
Response’, ‘actions’, ‘HASH(0xaf8b578)’, ‘current_toptab’,
‘RTIR/index.html’) called at /opt/rt3/share/html/RTIR/index.html line 26

HTML::Mason::Commands::ANON at
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xab384f
0)’) called at /usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm
line 1256

eval {…} at /usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm
line 1250

HTML::Mason::Request::comp(undef, undef) called at
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 915

HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x
af88810)’) called at /opt/rt3/share/html/autohandler line 279

HTML::Mason::Commands::ANON at
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xab661d
8)’) called at /usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm
line 1251

eval {…} at /usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm
line 1250

HTML::Mason::Request::comp(undef, undef, undef) called at
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 460

eval {…} at /usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm
line 460

eval {…} at /usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm
line 412

HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0xaf888
10)’) called at
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168

HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandl
er=HASH(0xaf88810)’) called at
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 826

HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(
0xa35ff64)’, ‘Apache=SCALAR(0xa29b11c)’) called at /opt/rt3/bin/webmux.pl
line 123

eval {…} at /opt/rt3/bin/webmux.pl line 123

RT::Mason::handler(‘Apache=SCALAR(0xa29b11c)’) called at /dev/null line 0

eval {…} at /dev/null line 0

You probably want this matched set of versions: http://
download.bestpractical.com/pub/rt/devel/RTIR_M3/On Jul 14, 2007, at 2:07 PM, Mark Stanhope wrote:

I have got RT3.7.1 and RTFM-2.2.0RC5 running but I get the
following error on trying to install RT-IR-2.3.3

Any ideas?

Thanks in advance

Mark

Can’t locate object method “callback” via package
“HTML::Mason::Request::ApacheHandler” at /opt/rt3/share/html/RTIR/
Elements/Tabs line 76.
context:

72:

A => { html => $m->scomp(‘/Elements/CreateTicket’) },

73:

B => { html => $m->scomp(‘/RTIR/Elements/SimpleSearch’) },

74:

};

75:

76:

$m->callback( toptabs => $toptabs, topactions => $topactions, %ARGS );

77:

78:

</%INIT>

79:

<%ARGS>

80:

$current_toptab => undef

code stack: /opt/rt3/share/html/RTIR/Elements/Tabs:76
/opt/rt3/share/html/RTIR/index.html:26
/opt/rt3/share/html/autohandler:279

Raw Error :-

Can’t locate object method “callback” via package
“HTML::Mason::Request::ApacheHandler” at /opt/rt3/share/html/RTIR/
Elements/Tabs line 76.

Trace begun at /usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/
Exceptions.pm line 129

HTML::Mason::Exceptions::rethrow_exception(‘Can't locate object
method “callback” via package “HTML::Mason::Request::ApacheHandler”
at /opt/rt3/share/html/RTIR/Elements/Tabs line 76.^J’) called at /
opt/rt3/share/html/RTIR/Elements/Tabs line 76

HTML::Mason::Commands::ANON(‘Title’, ‘RT for Incident
Response’, ‘actions’, ‘HASH(0xaf8b578)’, ‘current_toptab’, ‘RTIR/
index.html’) called at /usr/local/lib/perl5/site_perl/5.8.8/HTML/
Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH
(0xaf352b4)’, ‘Title’, ‘RT for Incident Response’, ‘actions’, ‘HASH
(0xaf8b578)’, ‘current_toptab’, ‘RTIR/index.html’) called at /usr/
local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1256

eval {…} at /usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/
Request.pm line 1250

HTML::Mason::Request::comp(undef, undef, ‘Title’, ‘RT for Incident
Response’, ‘actions’, ‘HASH(0xaf8b578)’, ‘current_toptab’, ‘RTIR/
index.html’) called at /opt/rt3/share/html/RTIR/index.html line 26

HTML::Mason::Commands::ANON at /usr/local/lib/perl5/site_perl/
5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH
(0xab384f0)’) called at /usr/local/lib/perl5/site_perl/5.8.8/HTML/
Mason/Request.pm line 1256

eval {…} at /usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/
Request.pm line 1250

HTML::Mason::Request::comp(undef, undef) called at /usr/local/lib/
perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 915

HTML::Mason::Request::call_next
(‘HTML::Mason::Request::ApacheHandler=HASH(0xaf88810)’) called at /
opt/rt3/share/html/autohandler line 279

HTML::Mason::Commands::ANON at /usr/local/lib/perl5/site_perl/
5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH
(0xab661d8)’) called at /usr/local/lib/perl5/site_perl/5.8.8/HTML/
Mason/Request.pm line 1251

eval {…} at /usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/
Request.pm line 1250

HTML::Mason::Request::comp(undef, undef, undef) called at /usr/
local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 460

eval {…} at /usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/
Request.pm line 460

eval {…} at /usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/
Request.pm line 412

HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH
(0xaf88810)’) called at /usr/local/lib/perl5/site_perl/5.8.8/HTML/
Mason/ApacheHandler.pm line 168

HTML::Mason::Request::ApacheHandler::exec
(‘HTML::Mason::Request::ApacheHandler=HASH(0xaf88810)’) called at /
usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 826

HTML::Mason::ApacheHandler::handle_request
(‘HTML::Mason::ApacheHandler=HASH(0xa35ff64)’, ‘Apache=SCALAR
(0xa29b11c)’) called at /opt/rt3/bin/webmux.pl line 123

eval {…} at /opt/rt3/bin/webmux.pl line 123

RT::Mason::handler(‘Apache=SCALAR(0xa29b11c)’) called at /dev/null
line 0

eval {…} at /dev/null line 0


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