RT Internal Server Error

Hello All,

I m facing problem with my RT 3.6.3 i have apache 2 installed with fastcgi
implemented and 8GB of ram in application server. But quite often i m
getting “Internal Server Error 500” and when i see the logs it shows error
like incomplete header received from server and comm with server error. And
as far as i know this happens frequently when we try to close ticket.
Although tickets gets closed but we got internal server error and page gets
irresponsive. We have to wait for certain minutes after that again
refreshing makes all thing normal. But i m not able to get why we are
encountering this problem

Can any one has idea regarding that and help me out.

Thanks & Regards
Varun

On Wed, 24 Jun 2009 07:27:12 +0530, "Varun Vyas"
varun.power6000@gmail.com said:

I m facing problem with my RT 3.6.3 i have apache 2 installed with
fastcgi implemented and 8GB of ram in application server. But quite often i m
getting “Internal Server Error 500” and when i see the logs it shows
error like incomplete header received from server and comm with server error.
And as far as i know this happens frequently when we try to close ticket.
Although tickets gets closed but we got internal server error and page
gets irresponsive. We have to wait for certain minutes after that again
refreshing makes all thing normal. But i m not able to get why we are
encountering this problem

I had a similar issue, turns out there is a bug in some versions of
DBD::MySQL that cause a segfault. Upgrading to 4.10 fixed the issue for
me. To see if this is the problem you are having, run the attached Perl
script. If it segfaults, then your problem is with DBD::MySQL.

dbdMySQLCrash.pl (648 Bytes)

Hello All

I am facing problem from past few months. That my RT 's performance has
degraded and frequently i am getting "Internal Server Error 500"
whenever i try to close ticket and also tickets operations are taking
too much time. And whenever i close any ticket frequently it gives me
*“Internal Server Error 500”. I have tried to search solution for this
on google but have failed to find any concrete solution
. We have RT
3.6.3 with oracle 9i as backend and we have 8 gigs of RAM on application
server and 2 gigs of RAM on database server
.

*Any help is highly appriciated

Thanks & Regards
Varun Vyas
Software Engineer - Automation
Elitecore Technologies