RT Install

RT Users
1

Well I have tried this about 10 times… I must be missing something.
The first page looks like this:

<& /Elements/Header, Title=>“Start page” &> <& /Elements/Tabs,
current_toptab => ‘’ &> <& /Elements/MyTickets &>
<& /Elements/MyRequests &>

What do I need to do about this?

2

heh. I just had that problem. your apache’s httpd.conf has to be
configured with the right PerlHandler and stuff. Check the install docs.

-SheeriOn Thu, 30 Aug 2001, Kenny Pyatt wrote:

Well I have tried this about 10 times… I must be missing something.
The first page looks like this:

<& /Elements/Header, Title=>“Start page” &> <& /Elements/Tabs,
current_toptab => ‘’ &> <& /Elements/MyTickets &>
<& /Elements/MyRequests &>

What do I need to do about this?

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
skritz01@emerald.tufts.edu

3

|+ <& /Elements/Header, Title=>“Start page” &> <& /Elements/Tabs,
|+ current_toptab => ‘’ &> <& /Elements/MyTickets &>
|+ <& /Elements/MyRequests &>
|+
|+ What do I need to do about this?

Configure apache to use RT’s mason handler.

4

Mrs,

Anyone know about some how-to to install RT in Suse 9 ?

Is better to install in Suse by RPM or tar.gz?

I have a lot of problems to install RT.

Thanks,

Dud.

5

Under SuSE 9 use pls the tar file. the rpm isn’t quite actual. it is very
simple to install.

Thanks in advance
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…-----Ursprüngliche Nachricht-----
Von: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von
listas@dud.com.br
Gesendet: Donnerstag, 8. September 2005 05:30
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] RT Install

Mrs,

Anyone know about some how-to to install RT in Suse 9 ?

Is better to install in Suse by RPM or tar.gz?

I have a lot of problems to install RT.

Thanks,

Dud.

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6

Hi Dud, where does the problem lie exactly? I installed on SuSE 9 as
well and had a hard time as well getting Apache running (couldn’t get it
running with mod_perl, had to use fastcgi instead.) Give me more
detailed info, maybe I can help. By the way, I used the tar.gz and a
self-built apache.

florian-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
listas@dud.com.br
Sent: Donnerstag, 8. September 2005 05:30
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT Install

Mrs,

Anyone know about some how-to to install RT in Suse 9 ?

Is better to install in Suse by RPM or tar.gz?

I have a lot of problems to install RT.

Thanks,

Dud.

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

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7

Hi Florian,

I install all the things…all dependencies I solved…But I have a lot
of errors. See below:

System error

error: no connection to syslog available at
/usr/lib/perl5/site_perl/5.8.3/Log/Dispatch/Syslog.pm line 77
context:
…
187: # whether they should generate a full stack trace (confess()
and cluck())
188: # or simply report the caller’s package (croak() and carp()),
respectively.
189: # confess() and croak() die, carp() and cluck() warn.
190:
191: sub croak { die shortmess @_ }
192: sub confess { die longmess @_ }
193: sub carp { warn shortmess @_ }
194: sub cluck { warn longmess @_ }
195:
…

code stack: /usr/lib/perl5/5.8.3/Carp.pm:191
/usr/lib/perl5/5.8.3/i586-linux-thread-multi/Sys/Syslog.pm:429
/usr/lib/perl5/5.8.3/i586-linux-thread-multi/Sys/Syslog.pm:293
/usr/lib/perl5/site_perl/5.8.3/Log/Dispatch/Syslog.pm:77
/usr/lib/perl5/site_perl/5.8.3/Log/Dispatch/Output.pm:41
/usr/lib/perl5/site_perl/5.8.3/Log/Dispatch.pm:95
/usr/lib/perl5/site_perl/5.8.3/Log/Dispatch.pm:74
/usr/lib/perl5/site_perl/5.8.3/Log/Dispatch.pm:22
/opt/rt/lib/RT.pm:287
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Resolver/File.pm:51
/opt/rt/share/html/Elements/Callback:60
/opt/rt/share/html/autohandler:180

My httpd.conf:

Alias /rt "/opt/rt/share/html"
PerlModule Apache::DBI
PerlRequire /opt/rt/bin/webmux.pl
<Directory /opt/rt/share/html>
AllowOverride All
Options ExecCGI FollowSymLinks

Order allow,deny
Allow from all

<Location /rt>
RewriteEngine On
RedirectMatch permanent (.*)/$ $1/index.html
AddDefaultCharset UTF-8
SetHandler perl-script
PerlHandler RT::Mason

I don’t know, what doing…

Thanks,

Dud.

Florian Hochstrasser wrote:

8

Hi Florian,

I install all the things…all dependencies I solved…But I have a lot
of errors. See below:

System error

error: no connection to syslog available at
/usr/lib/perl5/site_perl/5.8.3/Log/Dispatch/Syslog.pm line 77
context:

Is syslog running ?
ps aux |grep syslog
/etc/init.d/syslog (re-)start

If you don’t want rt to use syslog, insert
Set($LogToSyslog, “”);
into RT_SiteConfig.pm

hth, Andreas

9

Thanks Andreas, it’s works.

I Have other problem, What is the default user em password?

How I create a new user?

Thanks,

Dud.

Andreas Putzo wrote:>On Monday 03 October 2005 13:54, Roberto Dud (listas) wrote:

Hi Florian,

I install all the things…all dependencies I solved…But I have a lot
of errors. See below:

System error

error: no connection to syslog available at
/usr/lib/perl5/site_perl/5.8.3/Log/Dispatch/Syslog.pm line 77
context:

Is syslog running ?
ps aux |grep syslog
/etc/init.d/syslog (re-)start

If you don’t want rt to use syslog, insert
Set($LogToSyslog, “”);
into RT_SiteConfig.pm

hth, Andreas

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Buy your copy of our new book, RT Essentials, today!

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