RT Install

Well I have tried this about 10 times… I must be missing something.
The first page looks like this:

<& /Elements/Header, Title=>“Start page” &> <& /Elements/Tabs,
current_toptab => ‘’ &> <& /Elements/MyTickets &>
<& /Elements/MyRequests &>

What do I need to do about this?

heh. I just had that problem. your apache’s httpd.conf has to be
configured with the right PerlHandler and stuff. Check the install docs.

-SheeriOn Thu, 30 Aug 2001, Kenny Pyatt wrote:

Well I have tried this about 10 times… I must be missing something.
The first page looks like this:

<& /Elements/Header, Title=>“Start page” &> <& /Elements/Tabs,
current_toptab => ‘’ &> <& /Elements/MyTickets &>
<& /Elements/MyRequests &>

What do I need to do about this?


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
skritz01@emerald.tufts.edu

|+ <& /Elements/Header, Title=>“Start page” &> <& /Elements/Tabs,
|+ current_toptab => ‘’ &> <& /Elements/MyTickets &>
|+ <& /Elements/MyRequests &>
|+
|+ What do I need to do about this?

Configure apache to use RT’s mason handler.

Mrs,

Anyone know about some how-to to install RT in Suse 9 ?

Is better to install in Suse by RPM or tar.gz?

I have a lot of problems to install RT.

Thanks,

Dud.

Under SuSE 9 use pls the tar file. the rpm isn’t quite actual. it is very
simple to install.

Thanks in advance

: Torsten Brumm
: IT Security Engineer
:
: Kuehne + Nagel
: HAM - MI-C
:
: Ferdinand Strasse 29-33
: 20095 Hamburg
:
: +49 (40) 329 15 199
: +49 (40) 329 15 500
:
: torsten.brumm@kuehne-nagel.com
: www.kn-portal.com
: icq: 78258840
…-----Ursprüngliche Nachricht-----
Von: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von
listas@dud.com.br
Gesendet: Donnerstag, 8. September 2005 05:30
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] RT Install

Mrs,

Anyone know about some how-to to install RT in Suse 9 ?

Is better to install in Suse by RPM or tar.gz?

I have a lot of problems to install RT.

Thanks,

Dud.

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

Hi Dud, where does the problem lie exactly? I installed on SuSE 9 as
well and had a hard time as well getting Apache running (couldn’t get it
running with mod_perl, had to use fastcgi instead.) Give me more
detailed info, maybe I can help. By the way, I used the tar.gz and a
self-built apache.

florian-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
listas@dud.com.br
Sent: Donnerstag, 8. September 2005 05:30
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT Install

Mrs,

Anyone know about some how-to to install RT in Suse 9 ?

Is better to install in Suse by RPM or tar.gz?

I have a lot of problems to install RT.

Thanks,

Dud.

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

This message has been checked for all known viruses by Messagelabs.

This message may contain legally privileged or confidential
information and is therefore addressed to the named persons only.
The recipient should inform the sender and delete this message,
if he/she is not named as addressee.
The sender disclaims any and all liability for the integrity
and punctuality of this message.
The sender has activated an automatic virus scanning by
Messagelabs, but does not guarantee the virus free
transmission of this message.

Hi Florian,

I install all the things…all dependencies I solved…But I have a lot
of errors. See below:

System error

error: no connection to syslog available at
/usr/lib/perl5/site_perl/5.8.3/Log/Dispatch/Syslog.pm line 77
context:

187: # whether they should generate a full stack trace (confess()
and cluck())
188: # or simply report the caller’s package (croak() and carp()),
respectively.
189: # confess() and croak() die, carp() and cluck() warn.
190:
191: sub croak { die shortmess @_ }
192: sub confess { die longmess @_ }
193: sub carp { warn shortmess @_ }
194: sub cluck { warn longmess @_ }
195:

code stack: /usr/lib/perl5/5.8.3/Carp.pm:191
/usr/lib/perl5/5.8.3/i586-linux-thread-multi/Sys/Syslog.pm:429
/usr/lib/perl5/5.8.3/i586-linux-thread-multi/Sys/Syslog.pm:293
/usr/lib/perl5/site_perl/5.8.3/Log/Dispatch/Syslog.pm:77
/usr/lib/perl5/site_perl/5.8.3/Log/Dispatch/Output.pm:41
/usr/lib/perl5/site_perl/5.8.3/Log/Dispatch.pm:95
/usr/lib/perl5/site_perl/5.8.3/Log/Dispatch.pm:74
/usr/lib/perl5/site_perl/5.8.3/Log/Dispatch.pm:22
/opt/rt/lib/RT.pm:287
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Resolver/File.pm:51
/opt/rt/share/html/Elements/Callback:60
/opt/rt/share/html/autohandler:180

My httpd.conf:

Alias /rt "/opt/rt/share/html"
PerlModule Apache::DBI
PerlRequire /opt/rt/bin/webmux.pl
<Directory /opt/rt/share/html>
AllowOverride All
Options ExecCGI FollowSymLinks

Order allow,deny
Allow from all

<Location /rt>
RewriteEngine On
RedirectMatch permanent (.*)/$ $1/index.html
AddDefaultCharset UTF-8
SetHandler perl-script
PerlHandler RT::Mason

I don’t know, what doing…

Thanks,

Dud.

Florian Hochstrasser wrote:

Hi Florian,

I install all the things…all dependencies I solved…But I have a lot
of errors. See below:

System error

error: no connection to syslog available at
/usr/lib/perl5/site_perl/5.8.3/Log/Dispatch/Syslog.pm line 77
context:

Is syslog running ?
ps aux |grep syslog
/etc/init.d/syslog (re-)start

If you don’t want rt to use syslog, insert
Set($LogToSyslog, “”);
into RT_SiteConfig.pm

hth, Andreas

Thanks Andreas, it’s works.

I Have other problem, What is the default user em password?

How I create a new user?

Thanks,

Dud.

Andreas Putzo wrote:>On Monday 03 October 2005 13:54, Roberto Dud (listas) wrote:

Hi Florian,

I install all the things…all dependencies I solved…But I have a lot
of errors. See below:

System error

error: no connection to syslog available at
/usr/lib/perl5/site_perl/5.8.3/Log/Dispatch/Syslog.pm line 77
context:

Is syslog running ?
ps aux |grep syslog
/etc/init.d/syslog (re-)start

If you don’t want rt to use syslog, insert
Set($LogToSyslog, “”);
into RT_SiteConfig.pm

hth, Andreas


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com