RT incoming email: "No permission to create tickets in the queue"

Hi folks,

We’ve recently added a queue to our RT system called “Listings.” It
seems that messages in to this specific queue are being rejected. We
can send messages from the same sender to another of our queues without
a problem, but this one rejects them. I traced through our /etc/aliases
and messages are getting past that point. Here’s the error that RT is
generating:

[Tue Nov 28 13:09:17 2006] [error] [client 127.0.0.1] FastCGI: server
“/usr/local/rt3/bin/mason_handler.fcgi” stderr: [Tue Nov 28 21:09:17
2006] [crit]: No permission to create tickets in the queue ‘Listings’
(/usr/local/rt3.4.5/lib/RT/Interface/Email.pm:773)

[Tue Nov 28 13:09:17 2006] [error] [client 127.0.0.1] FastCGI: server
“/usr/local/rt3/bin/mason_handler.fcgi” stderr: [Tue Nov 28 21:09:17
2006] [error]: Create failed: 0 / 0 / No permission to create tickets in
the queue ‘Listings’ (/usr/local/rt3.4.5/lib/RT/Interface/Email.pm:779)

For reference, this is the command we’re using in /etc/aliases:

listings: “|rt-mailgate --queue ‘Listings’ --action comment --url
http://localhost/

Again, this does seem to be queue specific. If anyone can point me in
the right direction, I’d appreciate it!

JR