RT ignoring reply-to address queue setting

I have my RT queues configured with appropriate reply-to and comment-
to addresses, but tickets that are emailed are set with reply-to
addresses differing from this setting. My DNS entry for the machine
is only a CNAME, and because of our networking structure and this
machine sitting behind a router and being assigned a private IP
address, it is not possible to create an A record for this machine.

Is this a bug? What are these queue settings for if not for
controlling how outgoing email headers will be set as?

Joe Auty
UITS Messaging
Indiana University

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