I put some custom conditions in script in RT but they are ignored. So for test I put in custom conditions only “Return 0;” , but the script is still being executing. Whats is wrong?
Can you show why your scrip looks like? Do you have the condition set as “user defined”?
It’s RT script - * On Correspond Notify Requestors and Ccs"
but when I put in custom conditions only “Return 0;” , the script is still being executing. Thats should by?
Can you show a screenshot? I assume you didn’t set the condition module to user defined