Rt generating duplicate tickets with new ticket numbers

Friday morning our mysql server (the one we have our rt database on) went
down for about 4 hours. There were a few emails sent into the rt system
during those 4 hours and for those emails, rt is generating new a new ticket
every 4 hours or so. The new ticket is identical to the original ticket
except that each new ticket has a new ticket number. I’m using mysql 3.2.3
and rt RT 3.0.7_01 running on redhat linux enterprise edition. Anyone ever
seen this before or have any idea what loop this ticket is stuck in? A loop
that depends on mysql being up and running is my guess…but where would I
find it, and how would I stop it?

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Are you sure your mail system isn’t somehow sending the message
multiple times? How far apart are the duplicates? Hours? Minutes?

-ToddOn Mon, Nov 29, 2004 at 09:32:26AM -0500, Rebecca Coleman wrote:

Friday morning our mysql server (the one we have our rt database on) went
down for about 4 hours. There were a few emails sent into the rt system
during those 4 hours and for those emails, rt is generating new a new ticket
every 4 hours or so. The new ticket is identical to the original ticket
except that each new ticket has a new ticket number. I’m using mysql 3.2.3
and rt RT 3.0.7_01 running on redhat linux enterprise edition. Anyone ever
seen this before or have any idea what loop this ticket is stuck in? A loop
that depends on mysql being up and running is my guess…but where would I
find it, and how would I stop it?

This message contains information which may be confidential and privileged.
Unless you are the intended recipient (or authorized to receive this message
for the intended recipient), you may not use, copy, disseminate or disclose
to anyone the message or any information contained in the message. If you
have received the message in error, please advise the sender by reply
e-mail, and delete the message. Thank you very much.


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