We are currently evaluating RT for handling orders from a webshop (epages 5).
We would need approval and probably asset management.
After analysing it we came to the solution to put
- A Main order in a main ticket
- All basket positions into daughter tickets
This way we will be able to approve / diapprove every single position.
We think this is superior to the order in one ticket having the order data as an xml attachment.
Has anyone a similar solution in practise?
Can you advice?