This link might be of help: INPUT - Form Input
You should be able to (and note I havn’t checked this at all) modify the code that shows the ticket creation form and set the READONLY flag on the box for the Requestor.
That way the requestor, autofilled, gets displayed, but the user can’t edit it.
The other way would be to edit the same code, just don’t display the $ticket->requestor (not actual syntax) value in a pre-completed box, just display it as text instead.
So if the code said requestor> change this to just be $ticket->requestor thus removing the ability to change the value.
BenRFrom: rt-users-bounces@lists.bestpractical.com on behalf of Jason Fenner
Sent: Wed 22/02/2006 2:31 AM
To: Mustafa Badawi
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT For an ISP
Have you found a fix for this yet?
Mustafa Badawi wrote:
Dear All
I am trying to use RT for my dialup clients. I only want my clients to use
the web interface to create tickets and not the email interface. I have
created an unprivileged RT account for each of my users. The problem I have
is that when the user logs on and selects the queue I have provided he/she
can enter any value in the requestor field thus automatically creating a new
user as a watcher. The rightful requestor of the ticket (the account I have
created) cannot actually view the new ticket because he/she has no
permission to view it.
Is there a way of forcing the requestor to be the RT account I have already
created! Keeping in mind that I do not want users seeing all the tickets in
the queue - only their own tickets.
Any hints would be greatly appreciated
Mustafa Badawi
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