I’m using the global correspondence template with the following code:
“No Viewable Message.”
This works best for me because most of mails I get are multipart text+html
( till RT can forward mails “as is” )
RT stores the mails correctly. The “header” lines in the body are correctly
intepretted as text.
But mails sent out does not have the extra header lines as text.
Following your clue, I introduced a new line(in fact any character) before
the code in the template and everything works fine now.
So now I see that the template is indeed powerful. Thanks for the help.
YeowFrom: “Jesse Vincent” email@example.com
To: “Yeow” firstname.lastname@example.org
Cc: “rt-users” email@example.com
Sent: Wednesday, August 22, 2001 2:20 PM
Subject: Re: [rt-users] RT fooled by “headers” in body
That sounds like you’ve set up a custom template containing only
the following line
or something like it. RT would interpret your transaction’s content as
the whole of the template, including using its header as the mail
Is what’s stored in RT ‘correct’ or does it look like the mail messages
that are being sent out?