To make RT even better, we’re asking for even more contributions to RT/FM,
the RT online manual ( http://www.fsck.com/rtfm/ ) about almost anything
to do with RT.
If you’ve found a solution to a problem, or a nifty way to do something
with RT (even a funky template), send a quick mail to rt-doc-workers@fsck.com where our team can put it into RT/FM. Even if
we’ve already got that information, it might help us to state it better.
Likewise, if you’ve found that RT/FM has helped you, or could help you
better, we’d also like to hear from you.
Where’s the best place to start learning to write addons to RT? I’ve been
programming in Perl off and on for years including a fair amount of CGI and
CLI based programs. I’ve never done anything with modperl nor Mason, how well
do I need to know these? Any recommendations for the newbie?
Thanks.
Dave Hull
Senior Information Technology Analyst
The University of Kansas
voice: (785) 864-0403 || fax: (785) 864-0485