RT, FC5 and questions

I’ve got RT successfully installed on Redhat’s Fedora Core 5. It will
probably be used for manual ticket creation (granted rt is designed to
autocreate a ticket via an email queue).

For manual creation, it would be nice to enter a person’s name and have rt
query an existing LDAP server to show available people from whom to

Secondly, what is the easiest way, via the web interface, to create a
monthly report of tickets closed?

We will also want to create queues for different departments, so having a
monthly summary reflecting closed tickets per department, in a
single-page, would be most appreciated.

Thanks for any help.