RT fails when I send mail to -comment address

Hiya,

Does anyone have a clue why this happens? I thought it shouldn’t :wink:
My rt addresses are setup correctly. However I see the error but I
just can’t figure out what I missed while installing the
OwnerChange scrip.

How did I install it? Well, I just doenloaded the stuff into a
directory then ran the perl script, and it completed without an error.
I have also manually copied OwnerChange.pm /opt/rt2/lib/RT/ - What
is it that I missed?

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

pipe to |/opt/rt2/bin/rt-mailgate --queue cs --action comment
generated by cs-comment@wananchi.com

The following text was generated during the delivery attempt:

------ pipe to |/opt/rt2/bin/rt-mailgate --queue cs --action comment
generated by cs-comment@wananchi.com ------

Can’t locate RT/Condition/OwnerChange.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib /usr/libdata/perl/5.00503/mach /usr/libdata/perl/5.00503 /usr/local/lib/perl5/site_perl/5.005/i386-freebsd /usr/local/lib/perl5/site_perl/5.005) at (eval 40) line 3, chunk 24.
Require of RT::Condition::OwnerChange failed.
Can’t locate RT/Condition/OwnerChange.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib /usr/libdata/perl/5.00503/mach /usr/libdata/perl/5.00503 /usr/local/lib/perl5/site_perl/5.005/i386-freebsd /usr/local/lib/perl5/site_perl/5.005) at (eval 40) line 3, chunk 24.

-Wash

Odhiambo Washington wash@wananchi.com "The box said 'Requires
Wananchi Online Ltd. www.wananchi.com Windows 95, NT, or better,'
Tel: 254 2 313985-9 Fax: 254 2 313922 so I installed FreeBSD."
GSM: 254 72 743 223 GSM: 254 733 744 121 This sig is McQ! :slight_smile:

Artistic ventures highlighted. Rob a museum.

I believe the system is looking for OwnerChange.pm in the path
/opt/rt2/lib/RT/Condition/OwnerChange.pm. At least that’s my interpretation
of the error.

Hope that helps,
George-----Original Message-----
From: Odhiambo Washington [mailto:wash@wananchi.com]
Sent: Monday, April 29, 2002 5:45 AM
To: RT-Users
Subject: [rt-users] RT fails when I send mail to -comment address.

Hiya,

Does anyone have a clue why this happens? I thought it shouldn’t :wink:
My rt addresses are setup correctly. However I see the error but I
just can’t figure out what I missed while installing the
OwnerChange scrip.

How did I install it? Well, I just doenloaded the stuff into a
directory then ran the perl script, and it completed without an error.
I have also manually copied OwnerChange.pm /opt/rt2/lib/RT/ - What
is it that I missed?

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

pipe to |/opt/rt2/bin/rt-mailgate --queue cs --action comment
generated by cs-comment@wananchi.com

The following text was generated during the delivery attempt:

------ pipe to |/opt/rt2/bin/rt-mailgate --queue cs --action comment
generated by cs-comment@wananchi.com ------

Can’t locate RT/Condition/OwnerChange.pm in @INC (@INC contains:
/opt/rt2/etc /opt/rt2/lib /usr/libdata/perl/5.00503/mach
/usr/libdata/perl/5.00503 /usr/local/lib/perl5/site_perl/5.005/i386-freebsd
/usr/local/lib/perl5/site_perl/5.005) at (eval 40) line 3, chunk 24.
Require of RT::Condition::OwnerChange failed.
Can’t locate RT/Condition/OwnerChange.pm in @INC (@INC contains:
/opt/rt2/etc /opt/rt2/lib /usr/libdata/perl/5.00503/mach
/usr/libdata/perl/5.00503 /usr/local/lib/perl5/site_perl/5.005/i386-freebsd
/usr/local/lib/perl5/site_perl/5.005) at (eval 40) line 3, chunk 24.

-Wash

Odhiambo Washington wash@wananchi.com "The box said 'Requires
Wananchi Online Ltd. www.wananchi.com Windows 95, NT, or better,'
Tel: 254 2 313985-9 Fax: 254 2 313922 so I installed FreeBSD."
GSM: 254 72 743 223 GSM: 254 733 744 121 This sig is McQ! :slight_smile:

Artistic ventures highlighted. Rob a museum.

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What is it that I missed?

Permissions problem maybe?

Dan Shearer
Open Source Manager
Tel: +61 8 8130 3100
dan@tellurian.com.au

Odhiambo Washington writes:

How did I install it? Well, I just doenloaded the stuff into a
directory then ran the perl script, and it completed without an error.
I have also manually copied OwnerChange.pm /opt/rt2/lib/RT/ - What
is it that I missed?

It should be installed in /opt/rt2/lib/RT/Condition/
as indicated in the following line of your errors:

Can’t locate RT/Condition/OwnerChange.pm in @INC (@INC contains: /opt/rt2/etc
/opt/rt2/lib /usr/libdata/perl/5.00503/mach /usr/libdata/perl/5.00503 /usr/loc
al/lib/perl5/site_perl/5.005/i386-freebsd /usr/local/lib/perl5/site_perl/5.005
) at (eval 40) line 3, chunk 24.
Require of RT::Condition::OwnerChange failed.
Can’t locate RT/Condition/OwnerChange.pm in @INC (@INC contains: /opt/rt2/etc
/opt/rt2/lib /usr/libdata/perl/5.00503/mach /usr/libdata/perl/5.00503 /usr/loc
al/lib/perl5/site_perl/5.005/i386-freebsd /usr/local/lib/perl5/site_perl/5.005
) at (eval 40) line 3, chunk 24.

After you move it there, you’ll probably be set to go.

Matt