RT External authentication

RT Users
1

Hello.

I had installed and configured RT 3.2.2 + Apache 2 + mod_perl in a Fedora
Core 3 box.

I had been playing a lot with the program creating queues, users, etc …
and I was wondering if it is possible to install an external authentication
method, this is because I had notice that when an external user for first
time sends a mail to the rt system, a new user is generated, using as user
name the mail addres, but if this user wants to access via web to the see
his request or reuests, there is not an autogenerated password, only if I
grant access and set a password this user could interact with the system
via web.

I had an external radius system where is stored both email addresses an
passwords, and I wanna know if it is possible that the RT could use this
radius server as authentication server. Any ideas or documentation would be
very appreciatted.

Thanks in advance.

2

It’s been awhile, so you may have solved your problem, but…

I had an external radius system where is stored both email addresses
an passwords, and I wanna know if it is possible that the RT could use
this radius server as authentication server. Any ideas or
documentation would be very appreciatted.

RT has can trust apache’s auth, and you can make apache talk to pretty
much anything. read the docs.

seph

3

I had an external radius system where is stored both email addresses
an passwords, and I wanna know if it is possible that the RT could use
this radius server as authentication server. Any ideas or
documentation would be very appreciatted.

Search the list archives for work done to make RT talk to LDAP
servers. I can’t recall who did it, but there is a set of modules you
can drop in to override the RT ones that will handle the auto-creation
of a user on their first ticket submission using information retrieved
from an LDAP server instead of the standard non-privileged account.
Also, it will verify their login password against the LDAP server
instead of storing it in the RT database.

Sorry I don’t recall who/where, but google should find it for you.

Steve Palm — stevep@sga.org
Computer Systems Analyst/Programmer
Slavic Gospel Association – Loves Park, IL

4

Steve Palm wrote:

I had an external radius system where is stored both email addresses
an passwords, and I wanna know if it is possible that the RT could use
this radius server as authentication server. Any ideas or
documentation would be very appreciatted.

i sent out detailed docs on this about 2 weeks ago.

once you read the instructions and have further questions feel free to ask