This is awesome and solves my problem!
From: Konstantin Khomoutov [mailto:firstname.lastname@example.org]
Sent: Tuesday, August 17, 2010 2:10 PM
To: Jin Fang
Subject: Re: [rt-users] RT External Authenticated user permission
On Tue, 17 Aug 2010 13:42:16 -0400 Jin Fang email@example.com wrote:
I am very new to RT and just finished setting up RT(3.8) working with
external pubcookie authentication. So the user will be created
automatically and logged into self service after passing the
authentication with our pubcookie server. However, I am not be able
to grant and manage user permission/privilege as I can’t log into RT
as root user any more(because pubcookie server doesn’t store RT root
How can I proceed with all the administrative task?
I asked almost the same question on the IRC recently (we’re using
external web auth via winbind), and Kevin Falcone offered a solution:
create another virtual host serving the same RT instance and turn off
mandatory authentication for it. That worked for me.
That is, we have “rt.domain.local” as the “worker” virtual host, on
which mandatory authentication via web server is turned on, users are
auto-created so it has the problem you stated, and
"rt-admin.domain.local" as the “administrative” virtual host which has
web authentication turned off and hence permits “normal” logons.