Hi,
I’ve replicated our production setup and upgraded it to 4.0 without a
problem. I’ve now thrown External Auth into the mix (new install via
cpan), and I’m having mixed results.
We have 2 directory systems - Open Directory (openldap) and Active
Directory
AD authenticates fine, but OD just will not authenticate at all.
Here’s my RT_SiteConfig.pm
Set($rtname, ‘ourdomain’);
Set($Organization , “ourdomain”);
Set($WebPort, 80);# + ($< * 7274) % 32766 + ($< && 1024));
Set($WebDomain, ‘rt2.ourdomain’ );
my $port = RT->Config->Get(‘WebPort’);
Set($WebBaseURL,
($port == 443? ‘https’: ‘http’) .‘://’
. RT->Config->Get(‘WebDomain’)
. ($port != 80 && $port != 443? “:$port” : ‘’)
);
Set($MaxAttachmentSize , 10000000);
Set($MailCommand , ‘sendmail’);
Set($SendmailArguments , “-oi -t”);
Set($CorrespondAddress , ‘Request_Tracker’);
Set($CommentAddress , ‘Request_Tracker_Comment’);
Set($HomePageRefreshInterval, 60);
Set(@Plugins,qw(RT::Authen::ExternalAuth));
Set($ExternalAuthPriority, [ ‘My_AD’,
‘My_OD’
]
);
Set($ExternalInfoPriority, [ ‘My_AD’,
‘My_OD’
]
);
Set($ExternalServiceUsesSSLorTLS, 0);
Set($AutoCreateNonExternalUsers, 0);
Set($ExternalSettings, {
‘My_OD’ => { ## ODMaster
# The type of
service (db/ldap/cookie)
‘type’
=> ‘ldap’,
# The server
hosting the service
‘server’
=> ‘osxmaster.b6fc.ac.uk’,
# The LDAP search
base
‘base’
=> ‘cn=users,dc=osxmaster,dc=b6fc,dc=ac,dc=uk’,
# ALL FILTERS MUST
BE VALID LDAP FILTERS ENCASED IN PARENTHESES!
# YOU MUST
SPECIFY A filter AND A d_filter!!
# The filter to
use to match RT-Users
‘filter’
=> ‘(description=staff)’,
# A catch-all
example filter: ‘(objectClass=*)’
# The filter that
will only match disabled users
‘d_filter’
=> ‘(description=parent)’,
# A catch-none
example d_filter: ‘(objectClass=FooBarBaz)’
# Should we try to
use TLS to encrypt connections?
#‘tls’
=> 0,
# SSL Version to
provide to Net::SSLeay if using SSL
#‘ssl_version’
=> 3,
# What other args
should I pass to Net::LDAP->new($host,@args)?
#‘net_ldap_args’
=> [ version => 3 ],
# Does
authentication depend on group membership? What group name?
#‘group’
=> ‘GROUP_NAME’,
# What is the
attribute for the group object that determines membership?
#‘group_attr’
=> ‘GROUP_ATTR’,
## RT ATTRIBUTE
MATCHING SECTION
# The list of RT
attributes that uniquely identify a user
# This example shows what you can specify… I recommend reducing
this
# to just the Name
and EmailAddress to save encountering problems later.
‘attr_match_list’
=> [ ‘Name’,
'EmailAddress',
],
# The mapping of
RT attributes on to LDAP attributes
‘attr_map’
=> { ‘Name’ => ‘cn’,
'EmailAddress' => 'mail',
}
},
‘My_AD’ => { ## ADMaster
# The type of
service (db/ldap/cookie)
‘type’
=> ‘ldap’,
# The server
hosting the service
‘server’
=> ‘admaster.b6fc.ac.uk’,
SERVICE-SPECIFIC SECTION
# If you can bind
to your LDAP server anonymously you should
# remove the user
and pass config lines, otherwise specify them here:
# The username RT
should use to connect to the LDAP server
‘user’
=> ‘blanked’,
# The password RT
should use to connect to the LDAP server
‘pass’
=> ‘blanked’,
# The LDAP search
base
‘base’
=> ‘OU=Staff,DC=b6fc,DC=ac,DC=uk’,
# ALL FILTERS MUST
BE VALID LDAP FILTERS ENCASED IN PARENTHESES!
# YOU MUST
SPECIFY A filter AND A d_filter!!
# The filter to
use to match RT-Users
‘filter’
=> ‘(description=staff)’,
# A catch-all
example filter: ‘(objectClass=*)’
# The filter that
will only match disabled users
‘d_filter’
=> ‘(scriptPath=student.bat)’,
# A catch-none
example d_filter: ‘(objectClass=FooBarBaz)’
# Should we try to
use TLS to encrypt connections?
#‘tls’
=> 0,
# SSL Version to
provide to Net::SSLeay if using SSL
#‘ssl_version’
=> 3,
# What other args
should I pass to Net::LDAP->new($host,@args)?
#‘net_ldap_args’
=> [ version => 3 ],
# Does
authentication depend on group membership? What group name?
#‘group’
=> ‘All Staff’
# What is the
attribute for the group object that determines membership?
#‘group_attr’
=> ‘GROUP_ATTR’,
## RT ATTRIBUTE
MATCHING SECTION
# The list of RT
attributes that uniquely identify a user
# This example shows what you can specify… I recommend reducing
this
# to just the Name
and EmailAddress to save encountering problems later.
‘attr_match_list’
=> [ ‘Name’,
'EmailAddress',
],
# The mapping of
RT attributes on to LDAP attributes
‘attr_map’
=> { ‘Name’ => ‘sAMAccountName’,
'EmailAddress' => 'mail',
}
}
}
#Set(@Plugins,(qw(Extension::QuickDelete RT::FM)));
);
1;
AD users log in, but then do not show up in the users section so I can’t
assign them permissions.
OD users fail to log in with “Your username or password is incorrect”
The message in the log is: [Tue Jun 7 10:09:10 2011] [error]: Couldn’t
create user Staffuser: Name in use
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:129)
The name is not in use however - anyone got any ideas?
Thanks.
Regards,
Guy
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