Hi everybody,
we use RT 4.2.12 since 2 months and it works just fine.
We recently installed Repeat Ticket 1.10.
I read all the articles about this extension but I still don’t understand
how it really works.
We have a ticket and we set the recurrence:
Every Week on Monday with a ticket lead time 7 and concurrent 1.
The cron job starts every day at 5.15 AM without type.
System repeats this ticket on thursday, then we close and next day repeat it
again.
I undestand that we must pay attention at the ticket lead time.
If it set to 7, means 7 days before due date a ticket is generated.
So let’s try null value. The system must generate the ticket the day of the
recurrence is set.
No chance, it 's all day generated too. I can set 2,1 or 0 in the ticket
lead time, the ticket is always generated before those days lead time.
I know that if i change the cronjob with the ticket number it works.
Add the type in the cronjob is not a good solution because we lost the
“today” value and how it will work if we have --type weekly and the cronjob
works on monday but the recurrence is set on friday ?
System repeats the ticket 4 days before we want.
We want a ticket to be repeated every monday but this day and not before.
How must we set the recurrence ?
I know we can re-open ticket (cronjob) with status stalled but we don’t want
always the same ticket. We want a new so we can set the right work time for
that ticket.
Thanks
View this message in context: http://requesttracker.8502.n7.nabble.com/RT-Extension-RepeatTicket-1-10-tp61064.html