RT::Extension::PriorityAsString stops working when adding another PLugin.

Anytime I add any new @Plugins in the RT site config it causes my
RT::Extension::PriorityAsString to malfunction and shows numbers rather
than Low, Medium, High. Anybody know what can cause this? The new
plugin will work but not my RT::Extension::PriorityAsString. Please
help.

Thanks,

Michael Neuschafer

PC Support Specialist

National Stores Inc.

(310) 436 - 2150

Michael Neuschafer wrote:

Anytime I add any new @Plugins in the RT site config it causes my
RT::Extension::PriorityAsString to malfunction and shows numbers rather
than Low, Medium, High. Anybody know what can cause this? The new
plugin will work but not my RT::Extension::PriorityAsString. Please help.
Please post the relevant part of your RT_SiteConfig.pm
Should like like: Set(@Plugins,qw(RT::FM RT::Extension::ForkTicket
RT::Extension::ResetPassword));

But my guess is that yours contains only one element and that you’re
having more than one like this:
Set(@Plugins,qw(RT::FM));
Set(@Plugins,qw(RT::Extension::ForkTicket));

Regards,

Joop

RT_SiteConfig.pm - I want the PLugin Extension MandatorySubject to work
but when I remove the pound sign to use it my PriorityAsSring stops
working and shows numbers rather than low, medium, high.

Plugins

Set(@Plugins,(qw(RT::Extension::PriorityAsString)));

Specify a mapping between priority strings and the internal

Set(%PriorityAsString, (Low => 0, Medium => 50, High => 100));

which order to display the priority strings

if you don’t specify this, the strings in the PriorityAsString

Set(@PriorityAsStringOrder, qw(Low Medium High));

Remove below pound sign to use plugin. Using this plugin will disable

PriorityAsstring
#Set(@Plugins, qw(RT::Extension::SearchResults::XLS));

Set(@Active_MakeClicky, qw(short_ticket_link markup_fedex));
#Set(@Plugins,(qw(RT::Extension::MandatorySubject)));

1;

Michael Neuschafer
PC Support Specialist
National Stores Inc.From: Joop van de Wege [mailto:JoopvandeWege@mococo.nl]
Sent: Friday, February 12, 2010 10:25 AM
To: Michael Neuschafer
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT::Extension::PriorityAsString stops working
when adding another PLugin.

Michael Neuschafer wrote:

Anytime I add any new @Plugins in the RT site config it causes my
RT::Extension::PriorityAsString to malfunction and shows numbers
rather
than Low, Medium, High. Anybody know what can cause this? The new
plugin will work but not my RT::Extension::PriorityAsString. Please
help.
Please post the relevant part of your RT_SiteConfig.pm
Should like like: Set(@Plugins,qw(RT::FM RT::Extension::ForkTicket
RT::Extension::ResetPassword));

But my guess is that yours contains only one element and that you’re
having more than one like this:
Set(@Plugins,qw(RT::FM));
Set(@Plugins,qw(RT::Extension::ForkTicket));

Regards,

Joop

There should be only one @Plugins line. With another Set(@Plugins… line it
would set the plugins over again and set only the ones listed.So it looks
like you would want:

Set(@Plugins,(qw(RT::Extension::PriorityAsString
RT::Extension::MandatorySubject)));

MartinOn Fri, Feb 12, 2010 at 1:03 PM, Michael Neuschafer < mneuschafer@nationalstoresinc.com> wrote:

RT_SiteConfig.pm - I want the PLugin Extension MandatorySubject to work
but when I remove the pound sign to use it my PriorityAsSring stops
working and shows numbers rather than low, medium, high.

Plugins

Set(@Plugins,(qw(RT::Extension::PriorityAsString)));

Specify a mapping between priority strings and the internal

Set(%PriorityAsString, (Low => 0, Medium => 50, High => 100));

which order to display the priority strings

if you don’t specify this, the strings in the PriorityAsString

Set(@PriorityAsStringOrder, qw(Low Medium High));

Remove below pound sign to use plugin. Using this plugin will disable

PriorityAsstring
#Set(@Plugins, qw(RT::Extension::SearchResults::XLS));

Set(@Active_MakeClicky, qw(short_ticket_link markup_fedex));
#Set(@Plugins,(qw(RT::Extension::MandatorySubject)));

1;

Michael Neuschafer
PC Support Specialist
National Stores Inc.

-----Original Message-----
From: Joop van de Wege [mailto:JoopvandeWege@mococo.nl]
Sent: Friday, February 12, 2010 10:25 AM
To: Michael Neuschafer
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT::Extension::PriorityAsString stops working
when adding another PLugin.

Michael Neuschafer wrote:

Anytime I add any new @Plugins in the RT site config it causes my
RT::Extension::PriorityAsString to malfunction and shows numbers
rather
than Low, Medium, High. Anybody know what can cause this? The new
plugin will work but not my RT::Extension::PriorityAsString. Please
help.
Please post the relevant part of your RT_SiteConfig.pm
Should like like: Set(@Plugins,qw(RT::FM RT::Extension::ForkTicket
RT::Extension::ResetPassword));

But my guess is that yours contains only one element and that you’re
having more than one like this:
Set(@Plugins,qw(RT::FM));
Set(@Plugins,qw(RT::Extension::ForkTicket));

Regards,

Joop


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

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Commercial support: sales@bestpractical.com

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I already resolved it, Thanks though I appreciate the help.

Michael Neuschafer

PC Support Specialist

National Stores Inc.

(310) 436 - 2150From: Brenner, Martin [mailto:martin.brenner@whitfieldschool.org]
Sent: Friday, February 12, 2010 11:58 AM
To: Michael Neuschafer
Cc: Joop van de Wege; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT::Extension::PriorityAsString stops working
when adding another PLugin.

There should be only one @Plugins line. With another Set(@Plugins
line it would set the plugins over again and set only the ones listed.So
it looks like you would want:

Set(@Plugins,(qw(RT::Extension::PriorityAsString
RT::Extension::MandatorySubject)));

Martin

RT_SiteConfig.pm - I want the PLugin Extension MandatorySubject to work
but when I remove the pound sign to use it my PriorityAsSring stops
working and shows numbers rather than low, medium, high.

Plugins

Set(@Plugins,(qw(RT::Extension::PriorityAsString)));

Specify a mapping between priority strings and the internal

Set(%PriorityAsString, (Low => 0, Medium => 50, High => 100));

which order to display the priority strings

if you don’t specify this, the strings in the PriorityAsString

Set(@PriorityAsStringOrder, qw(Low Medium High));

Remove below pound sign to use plugin. Using this plugin will disable

PriorityAsstring
#Set(@Plugins, qw(RT::Extension::SearchResults::XLS));

Set(@Active_MakeClicky, qw(short_ticket_link markup_fedex));
#Set(@Plugins,(qw(RT::Extension::MandatorySubject)));

1;

Michael Neuschafer
PC Support Specialist
National Stores Inc.

From: Joop van de Wege [mailto:JoopvandeWege@mococo.nl]
Sent: Friday, February 12, 2010 10:25 AM
To: Michael Neuschafer
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT::Extension::PriorityAsString stops working
when adding another PLugin.

Michael Neuschafer wrote:

Anytime I add any new @Plugins in the RT site config it causes my
RT::Extension::PriorityAsString to malfunction and shows numbers
rather
than Low, Medium, High. Anybody know what can cause this? The new
plugin will work but not my RT::Extension::PriorityAsString. Please
help.
Please post the relevant part of your RT_SiteConfig.pm
Should like like: Set(@Plugins,qw(RT::FM RT::Extension::ForkTicket
RT::Extension::ResetPassword));

But my guess is that yours contains only one element and that you’re
having more than one like this:
Set(@Plugins,qw(RT::FM));
Set(@Plugins,qw(RT::Extension::ForkTicket));

Regards,

Joop

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com