Anytime I add any new @Plugins in the RT site config it causes my
RT::Extension::PriorityAsString to malfunction and shows numbers rather
than Low, Medium, High. Anybody know what can cause this? The new
plugin will work but not my RT::Extension::PriorityAsString. Please
help.
Thanks,
Michael Neuschafer
PC Support Specialist
National Stores Inc.
(310) 436 - 2150
Michael Neuschafer wrote:
Anytime I add any new @Plugins in the RT site config it causes my
RT::Extension::PriorityAsString to malfunction and shows numbers rather
than Low, Medium, High. Anybody know what can cause this? The new
plugin will work but not my RT::Extension::PriorityAsString. Please help.
Please post the relevant part of your RT_SiteConfig.pm
Should like like: Set(@Plugins,qw(RT::FM RT::Extension::ForkTicket
RT::Extension::ResetPassword));
But my guess is that yours contains only one element and that you’re
having more than one like this:
Set(@Plugins,qw(RT::FM));
Set(@Plugins,qw(RT::Extension::ForkTicket));
Regards,
Joop
RT_SiteConfig.pm - I want the PLugin Extension MandatorySubject to work
but when I remove the pound sign to use it my PriorityAsSring stops
working and shows numbers rather than low, medium, high.
Set(@Plugins,(qw(RT::Extension::PriorityAsString)));
Set(%PriorityAsString, (Low => 0, Medium => 50, High => 100));
Set(@PriorityAsStringOrder, qw(Low Medium High));
PriorityAsstring
#Set(@Plugins, qw(RT::Extension::SearchResults::XLS));
Set(@Active_MakeClicky, qw(short_ticket_link markup_fedex));
#Set(@Plugins,(qw(RT::Extension::MandatorySubject)));
1;
Michael Neuschafer
PC Support Specialist
National Stores Inc.From: Joop van de Wege [mailto:JoopvandeWege@mococo.nl]
Sent: Friday, February 12, 2010 10:25 AM
To: Michael Neuschafer
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT::Extension::PriorityAsString stops working
when adding another PLugin.
Michael Neuschafer wrote:
Anytime I add any new @Plugins in the RT site config it causes my
RT::Extension::PriorityAsString to malfunction and shows numbers
rather
than Low, Medium, High. Anybody know what can cause this? The new
plugin will work but not my RT::Extension::PriorityAsString. Please
help.
Please post the relevant part of your RT_SiteConfig.pm
Should like like: Set(@Plugins,qw(RT::FM RT::Extension::ForkTicket
RT::Extension::ResetPassword));
But my guess is that yours contains only one element and that you’re
having more than one like this:
Set(@Plugins,qw(RT::FM));
Set(@Plugins,qw(RT::Extension::ForkTicket));
Regards,
Joop
There should be only one @Plugins line. With another Set(@Plugins… line it
would set the plugins over again and set only the ones listed.So it looks
like you would want:
Set(@Plugins,(qw(RT::Extension::PriorityAsString
RT::Extension::MandatorySubject)));
MartinOn Fri, Feb 12, 2010 at 1:03 PM, Michael Neuschafer < mneuschafer@nationalstoresinc.com> wrote:
RT_SiteConfig.pm - I want the PLugin Extension MandatorySubject to work
but when I remove the pound sign to use it my PriorityAsSring stops
working and shows numbers rather than low, medium, high.Plugins
Set(@Plugins,(qw(RT::Extension::PriorityAsString)));
Specify a mapping between priority strings and the internal
Set(%PriorityAsString, (Low => 0, Medium => 50, High => 100));
which order to display the priority strings
if you don’t specify this, the strings in the PriorityAsString
Set(@PriorityAsStringOrder, qw(Low Medium High));
Remove below pound sign to use plugin. Using this plugin will disable
PriorityAsstring
#Set(@Plugins, qw(RT::Extension::SearchResults::XLS));Set(@Active_MakeClicky, qw(short_ticket_link markup_fedex));
#Set(@Plugins,(qw(RT::Extension::MandatorySubject)));1;
Michael Neuschafer
PC Support Specialist
National Stores Inc.-----Original Message-----
From: Joop van de Wege [mailto:JoopvandeWege@mococo.nl]
Sent: Friday, February 12, 2010 10:25 AM
To: Michael Neuschafer
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT::Extension::PriorityAsString stops working
when adding another PLugin.Michael Neuschafer wrote:
Anytime I add any new @Plugins in the RT site config it causes my
RT::Extension::PriorityAsString to malfunction and shows numbers
rather
than Low, Medium, High. Anybody know what can cause this? The new
plugin will work but not my RT::Extension::PriorityAsString. Please
help.
Please post the relevant part of your RT_SiteConfig.pm
Should like like: Set(@Plugins,qw(RT::FM RT::Extension::ForkTicket
RT::Extension::ResetPassword));But my guess is that yours contains only one element and that you’re
having more than one like this:
Set(@Plugins,qw(RT::FM));
Set(@Plugins,qw(RT::Extension::ForkTicket));Regards,
Joop
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
I already resolved it, Thanks though I appreciate the help.
Michael Neuschafer
PC Support Specialist
National Stores Inc.
(310) 436 - 2150From: Brenner, Martin [mailto:martin.brenner@whitfieldschool.org]
Sent: Friday, February 12, 2010 11:58 AM
To: Michael Neuschafer
Cc: Joop van de Wege; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT::Extension::PriorityAsString stops working
when adding another PLugin.
There should be only one @Plugins line. With another Set(@Plugins…
line it would set the plugins over again and set only the ones listed.So
it looks like you would want:
Set(@Plugins,(qw(RT::Extension::PriorityAsString
RT::Extension::MandatorySubject)));
Martin
RT_SiteConfig.pm - I want the PLugin Extension MandatorySubject to work
but when I remove the pound sign to use it my PriorityAsSring stops
working and shows numbers rather than low, medium, high.
Set(@Plugins,(qw(RT::Extension::PriorityAsString)));
Set(%PriorityAsString, (Low => 0, Medium => 50, High => 100));
Set(@PriorityAsStringOrder, qw(Low Medium High));
PriorityAsstring
#Set(@Plugins, qw(RT::Extension::SearchResults::XLS));
Set(@Active_MakeClicky, qw(short_ticket_link markup_fedex));
#Set(@Plugins,(qw(RT::Extension::MandatorySubject)));
1;
Michael Neuschafer
PC Support Specialist
National Stores Inc.
From: Joop van de Wege [mailto:JoopvandeWege@mococo.nl]
Sent: Friday, February 12, 2010 10:25 AM
To: Michael Neuschafer
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT::Extension::PriorityAsString stops working
when adding another PLugin.
Michael Neuschafer wrote:
Anytime I add any new @Plugins in the RT site config it causes my
RT::Extension::PriorityAsString to malfunction and shows numbers
rather
than Low, Medium, High. Anybody know what can cause this? The new
plugin will work but not my RT::Extension::PriorityAsString. Please
help.
Please post the relevant part of your RT_SiteConfig.pm
Should like like: Set(@Plugins,qw(RT::FM RT::Extension::ForkTicket
RT::Extension::ResetPassword));
But my guess is that yours contains only one element and that you’re
having more than one like this:
Set(@Plugins,qw(RT::FM));
Set(@Plugins,qw(RT::Extension::ForkTicket));
Regards,
Joop
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com