Hello,
I’m in the process of installing & implementing the extension “RT::Extension::PriorityAsString”.
My first issue is with the “make” Can anyone tell me if this compile was successful? (please
note the “Warning” although RT 3.8.8 is in fact installed and working for us):
perl Makefile.PL PREFIX=/rt/perl
Using RT configuration from /rt/perl/lib/RT.pm:
./html => /rt/perl/html
./lib => /rt/perl/lib
Checking if your kit is complete…
Looks good
Warning: prerequisite RT 3.8.3 not found.
Writing Makefile for RT::Extension::PriorityAsString
[rtracker@ithelpdesk RT-Extension-PriorityAsString-0.03]$ make
cp lib/RT/Extension/PriorityAsString.pm blib/lib/RT/Extension/PriorityAsString.pm
Manifying blib/man3/RT::Extension::PriorityAsString.3pm
[rtracker@ithelpdesk RT-Extension-PriorityAsString-0.03]$ make install
Installing /rt/perl/lib/RT/Extension/PriorityAsString.pm
Installing /rt/perl/man/man3/RT::Extension::PriorityAsString.3pm
Appending installation info to /rt/perl/lib/perllocal.pod
Installing /rt/perl/html/Ticket/Elements/ShowPriority
Installing /rt/perl/html/Elements/SelectPriority
Installing /rt/perl/html/Callbacks/PriorityAsString/Elements/RT__Ticket/ColumnMap/Once
I’ve gone ahead and added the following lines to our “RT_SiteConfig.pm” file:
Set(@Plugins, qw(… RT::Extension::PriorityAsString …));
Set(%PriorityAsString, (Low => 0, Medium => 50, High => 100));
Set(@PriorityAsStringOrder, qw(Low Medium High));
I’ve restarted the web server as instructed but I’m not seeing any indication
that the number priorities are now strings.
I’m thinking here that the non-standard “/rt” installation directory might be
the issue but not sure where to look to make this work.
One other “non-standard” location is the path for “RT_SiteConfig.pm” and other
associated files, they live in “/rt/app/etc”:
[rtracker@ithelpdesk etc]$ pwd
/rt/app/etc
[rtracker@ithelpdesk etc]$ ls
acl.Informix acl.Oracle acl.Sybase RT_Config.pm schema.Informix schema.mysql-4.1 schema.Pg schema.Sybase
acl.mysql acl.Pg initialdata RT_SiteConfig.pm schema.mysql-4.0 schema.Oracle schema.SQLite
Can anyone offer suggestions for how to troubleshoot?
Thank you!,
Brian
[cid:image001.jpg@01CB817A.E454B160]
Brian Thompson
Senior Unix Systems Administrator
Trident Microsystems, Inc.
1170 Kifer Road, Sunnyvale, CA 94086-5303
phone 408-962-5314
email brian.thompson@tridentmicro.commailto:paul.hofman@tridentmicro.com
