One of the main problems I have with my Request Tracker installation is that people added on external email after a ticket is created are not subsequently added as CCs to a ticket.
This extension identifies that problem but just sends out notification. Is there any other extension or setting or even third-party published customizations which will automatically add people as CC roles on an existing case?
-Rob
http://requesttracker.wikia.com/wiki/ParseFollowupMessageForTicketCcs
Not sure of the status.On Thu, Jun 20, 2013 at 12:56 AM, Bunker, Robert Robert.Bunker@nuance.comwrote:
One of the main problems I have with my Request Tracker installation is
that people added on external email after a ticket is created are not
subsequently added as CCs to a ticket.Keeping Track of Extra Email CCs — Best Practical Solutions
This extension identifies that problem but just sends out notification.
Is there any other extension or setting or even third-party published
customizations which will automatically add people as CC roles on an
existing case?-Rob
Best regards, Ruslan.