I need some advice with getting the CommandByMail extension working. I’ve
followed the installation instructions here:
I’m on 4.4 so I’ve commented out the old @Mailplugin lines in
Here’s an excerpt from RT_Siteconfig.pm where I’ve tried to add in the
RT 4.2 plugins are not forward compatible with RT 4.4 - removed the
#Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
#Set( $CommandByMailGroup, ‘APNK Staff’);
added for 4.4. by CJM
added by CJM
enables updating the status of a ticket via email
Set(@MailPlugins, qw(Auth::MailFrom Action::CommandByMail));
I’ve included the commented bits because that shows what I removed when I
upgraded to 4.4.
I have also applied the patch as specified in the instructions.
During early troubleshooting I looked for CommandByMail.pm and could not
find it in my RT installation. With some guesswork I figured it should be
I downloaded the source .pm from the cpan.org page linked above and copied
it to that folder. I’ve checked that the permissions for it are the same as
the other files there.
Am I even on the right track here? I’m sending an update to RT with
"Status: resolved" as the only line in the body and the ticket isn’t