RT EX_TEMPFAIL receiving email ticket?

RT Users
#1

One of our users reported receiving a warning message in reply to
sending a ticket to RT via email. I know it’s not much to go on at
this point, but I had confirmed that RT could receive emails, so I’m
just wondering if the following transcript fragment suggests anything
I may have misconfigured …

RT server error.

The RT server which handled your email did not behave as expected. It
said:

temporary failure

“|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
http://feed2.xmlteam.com:8008/”… Deferred: prog mailer
(/usr/sbin/smrsh) exited with EX_TEMPFAIL
Warning: message still undelivered after 4 hours
Will keep trying until message is 5 days old

gary lawrence murphy <gary@xmlteam.com> :: xml team solutions
 :: sports data integration through open standard sportsml ::
         www.xmlteam.com :: sportwire.sourceforge.net
#2

If you are sure that the queue and URL specifications are correct, I would
also check:

  1. does the user have permissions to reply/create (depending on what this
    e-mail would do) in this queue?

  2. that the size of the e-mail does not exceed the limitations set in either
    the RT config or the database.

-AaronOn Wed, 24 Dec 2003, Gary Lawrence Murphy wrote:

One of our users reported receiving a warning message in reply to
sending a ticket to RT via email. I know it’s not much to go on at
this point, but I had confirmed that RT could receive emails, so I’m
just wondering if the following transcript fragment suggests anything
I may have misconfigured …

RT server error.

The RT server which handled your email did not behave as expected. It
said:

temporary failure

“|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
http://feed2.xmlteam.com:8008/”… Deferred: prog mailer
(/usr/sbin/smrsh) exited with EX_TEMPFAIL
Warning: message still undelivered after 4 hours
Will keep trying until message is 5 days old

–
gary lawrence murphy gary@xmlteam.com :: xml team solutions
:: sports data integration through open standard sportsml ::
www.xmlteam.com :: sportwire.sourceforge.net

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#3

“a” == asterr asterr@pobox.com writes:

a> If you are sure that the queue and URL specifications are
a> correct, I would also check: 1) does the user have permissions
a> to reply/create (depending on what this e-mail would do) in
a> this queue?

This may be it … one of our sysadmins deleted the General queue
and I will bet that the email tries to direct to a queue that is
non-existant!

Thanks for the tip; I’ll check that out.

gary lawrence murphy <gary@xmlteam.com> :: xml team solutions
 :: sports data integration through open standard sportsml ::
         www.xmlteam.com :: sportwire.sourceforge.net