RT Error with Mail interface

Hi,
I have a problem with my new RT installation on Debian and kernel 2.4.17
Sending a request to my alias
helpdesk: "|/usr/bin/rt-mailgate --queue general --action correspond"
helpdesk-comment: “|/usr/bin/rt-mailgate --queue general --action comment”

I get NO queue input but a reply with contents:

[MPE Helpdesk #] (_rt_system) RT Error: test auf helpdeskDate: Fri, 14 Jun 2002 11:19:06 +0200
From: Rainer Sigl via RT rt@mpe.mpg.de
To: sigl@rt.mpe-garching.mpg.de
Reply to: Rainer Sigl via RT rt@mpe.mpg.de

There has been an error:
There has been an error with your request:

Your message is reproduced below:

fsdfsfsfsf

— Headers Follow —

a message of 64 lines which said:

Sending a request to my alias
helpdesk: "|/usr/bin/rt-mailgate --queue general --action correspond"
helpdesk-comment: “|/usr/bin/rt-mailgate --queue general --action
comment”

I get NO queue input but a reply with contents:

Look the mail.log, there is often more detail (an example follows,
showing a PostgreSQL athentication problem):
no, I’m using MySql and exim as mailer
in /var/log/exim/mainlog I see no hint about the failure:

2002-06-14 11:53:10 17InlW-0004n4-00 <= sigl@rt.mpe-garching.mpg.de U=sigl
P=local S=334
2002-06-14 11:53:14 17InlW-0004n4-00 => helpdesk@mpe.mpg.de R=smarthost
T=remote_smtp H=mpehp1.mpe-garching.mpg.de [130.183.70.10]
2002-06-14 11:53:14 17InlW-0004n4-00 Completed
2002-06-14 11:53:45 17Inm5-0004nH-00 <= sigl@rt.mpe-garching.mpg.de
H=mpehp1.mpe-garching.mpg.de [130.183.70.10] P=esmtp S=758
id=E17InlW-0004n4-00@localhost
2002-06-14 11:53:49 17Inm9-0004nT-00 <= rt@rt.mpe-garching.mpg.de U=rt
P=local S=1640
2002-06-14 11:53:49 17Inm5-0004nH-00 => |/usr/bin/rt-mailgate --queue general
–action correspond helpdesk@rt.mpe-garching.mpg.de D=system_aliases
T=address_pipe
2002-06-14 11:53:49 17Inm5-0004nH-00 Completed
2002-06-14 11:53:49 17Inm9-0004nT-00 => sigl sigl@rt.mpe-garching.mpg.de
D=localuser T=local_delivery
2002-06-14 11:53:49 17Inm9-0004nT-00 Completed

Hi,

I have a problem with my new RT installation on Debian and kernel 2.4.17
Sending a request to my alias
helpdesk: "|/usr/bin/rt-mailgate --queue general --action correspond"
helpdesk-comment: "|/usr/bin/rt-mailgate --queue general --action comment"
I get NO queue input but a reply with contents:

[MPE Helpdesk #] (_rt_system) RT Error: test auf helpdeskDate: Fri, 14 Jun 2002 11:19:06 +0200
From: Rainer Sigl via RT rt@mpe.mpg.de
To: sigl@rt.mpe-garching.mpg.de
Reply to: Rainer Sigl via RT rt@mpe.mpg.de

There has been an error:
There has been an error with your request:

Your message is reproduced below:

fsdfsfsfsf

— Headers Follow —

From sigl@rt.mpe-garching.mpg.de Fri Jun 14 11:19:05 2002
Received: from mpehp1.mpe-garching.mpg.de ([130.183.70.10])
by localhost with esmtp (Exim 3.35 #1 (Debian))
id 17InEW-0004hS-00
for helpdesk@rt.mpe-garching.mpg.de; Fri, 14 Jun 2002 11:19:05
+0200 Received: from localhost (mail@rt.mpe-garching.mpg.de
[130.183.137.41]) by mpehp1.mpe-garching.mpg.de (8.8.6 (PHNE_17135)/8.8.6)
with ESMTP id LAA00517
for helpdesk@rt; Fri, 14 Jun 2002 11:20:39 +0200 (METDST)
Received: from sigl by localhost with local (Exim 3.35 #1 (Debian))
id 17InE1-0004hF-00
for helpdesk@rt; Fri, 14 Jun 2002 11:18:33 +0200
To: helpdesk@rt.mpe-garching.mpg.de
Subject: test auf helpdesk
Message-Id: E17InE1-0004hF-00@localhost
From: Rainer Sigl sigl@rt.mpe-garching.mpg.de
Date: Fri, 14 Jun 2002 11:18:33 +0200

-------------------------------------------- Managed by Request Tracker

generating queue entries by commandline interface or web interface works
fine.

I’m using MySql and exim as mailer

in /var/log/exim/mainlog I see no hint about the failure:

2002-06-14 11:53:10 17InlW-0004n4-00 <= sigl@rt.mpe-garching.mpg.de U=sigl
P=local S=334
2002-06-14 11:53:14 17InlW-0004n4-00 => helpdesk@mpe.mpg.de R=smarthost
T=remote_smtp H=mpehp1.mpe-garching.mpg.de [130.183.70.10]
2002-06-14 11:53:14 17InlW-0004n4-00 Completed
2002-06-14 11:53:45 17Inm5-0004nH-00 <= sigl@rt.mpe-garching.mpg.de
H=mpehp1.mpe-garching.mpg.de [130.183.70.10] P=esmtp S=758
id=E17InlW-0004n4-00@localhost
2002-06-14 11:53:49 17Inm9-0004nT-00 <= rt@rt.mpe-garching.mpg.de U=rt
P=local S=1640
2002-06-14 11:53:49 17Inm5-0004nH-00 => |/usr/bin/rt-mailgate --queue general
–action correspond helpdesk@rt.mpe-garching.mpg.de D=system_aliases
T=address_pipe
2002-06-14 11:53:49 17Inm5-0004nH-00 Completed
2002-06-14 11:53:49 17Inm9-0004nT-00 => sigl sigl@rt.mpe-garching.mpg.de
D=localuser T=local_delivery
2002-06-14 11:53:49 17Inm9-0004nT-00 Completed

Please has anybody an idea, what’s wrong?

Thanks
Rainer Sigl